“As you transition from an SDM to your AM, with a CSC on hand, you’ll have a new POC for your NPS.” 
If you understand what that sentence means, you’re either an employee or an experienced, savvy customer.
(Don’t worry, I’m fluent in Docebian. Translation: When your Account Manager helps you transition from a Solution Deployment Manager to a Customer Experience Manager, you’ll have a new point of contact for your Net Promoter Score.)
Here at Docebo, we regularly abbreviate technical terms, processes, and personnel. It saves time pronouncing complicated nomenclature and titles, but if you’re not sure what those letters stand for, it can feel mystifying -- like a secret code you can’t quite decipher. 
So FWIW (for the uninitiated, that’s “for what it’s worth”), here’s a key to some commonly used acronyms, shorthand, and Docebo-speak. Like language itself, this glossary will evolve, so feel free to add any lingo you’ve encountered in the Doce-verse that needs explanation. 👇
Learning and SaaS Industry Terms
AI
Artificial Intelligence.
API
Application Programming Interface. APIs define the requests made between independent software applications, including how to process these calls, which data formats should be used, what conventions to follow, etc. There are a number of APIs available for Docebo Learn to interface with applications managed by other companies, such as Salesforce. We have standard APIs (out-of-the-box), as well as custom APIs our clients create
CTA
Call to Action.
CX
Customer Experience.
DKIM
Domain Keys Identified Mail. Intensified email security protocols that can be implemented in addition to SPF.
DPA
Data Processing Agreement.
EBR
Executive Business Review.
GDPA
General Data Protection Agreement.
GDPR
General Data Protection Regulation. Regulation on data protection and privacy in the European Union and the European Economic Area.
KPI
Key Performance Indicator.
LAN
Depending on context, can stand for either Languages or Local Area Network.
LTI
Learning Tools Inoperability.
MAP
Mutual Action Plan.
NDA
Non-Disclosure Agreement.
POC
Point of Contact.
QBR
Quarterly Business Review.
RCA
Root Cause Analysis.
RDS
Remote Desktop Services. Docebo uses RDS infrastructure to manage client installations in the cloud.
ROI
Return on Investment.
SaaS
Software as a Service.
SAML
Security Assertion Markup Language. Pronounced sam-el, an open standard for sending authentication information from two parties, and a common Single Sign-On configuration.
SCORM
Sharable Content Object Reference Model. A popular format for delivering e-learning content.
SPF
Sender Policy Framework. Intensified email security protocols that can be implemented in addition to DKIM.
SSO
UUID
Unique User Identity.
WCAG
Web Content Accessibility Guidelines.
xAPI
The Experience API (or xAPI) is a new specification for learning technology that makes it possible to collect data about the wide range of experiences a person has (online and offline). This API captures data in a consistent format about a person or group’s activities from many technologies. Very different systems are able to securely communicate by capturing and sharing this stream of activities using xAPI’s simple vocabulary.
Docebo Language
AMA
Ask Me Anything -- meetings structured with an open Q&A.
BT
Bug Task. These Help Desk requests are reviewed to confirm that they are Docebo Defects (DD), and then slated for repair by Product Development.
CLOR
Central Learning Object Repository, or Central Repository for short. The library of learning objects (discrete SCORM, xAPI, files, videos, surveys, observation checklists, etc.) that allows for management of training materials across the platform from a single, centralized hub.
DCS
Discover, Coach & Share. Docebo’s informal learning solution, a premium feature designed to create personalized, AI-curated growth paths (Discover) and expert-moderated channels to capture social learning in the flow of work (Coach & Share).
DD
Docebo Defect.
DLI
DOTR
Docebo on the Road. Meet-ups featuring successful customers speaking to prospects.
DU
Docebo University, our training platform for customers and partners, also referred to as Docebo U.
EE
Extended Enterprise. Docebo’s solution for external training use cases, a premium feature allowing customers to tailor branding and manage learning content for diverse clients across multiple domains.
EMEA
Europe, Middle East, and Asia. The regional division of Docebo managing clients in these locations.
MAU
Monthly Active Users. This requires some elaboration, since Docebo treats this differently than others in the industry. Docebo defines Active User as any user who logs into the platform and accesses an asset (i.e. watches a video, opens a course), over a given 30-day billing period.
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Once active, a user can take as many courses as they want within that 30 day billing period.
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Users logging in that don’t perform such actions are not counted towards active users count.
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We do not charge for registrations or “accounts” in the platform.
Note: Unlike registered user models, you can choose a plan that accommodates your anticipated active users. In addition, your plan accommodates monthly active, not annual. This allows you to recycle licenses from month to month to keep costs down.
MSSA
Master Software as a Service Agreement. This corresponds to Master Service Agreement, Master Software as a Service and Service Agreement, Master Software and License Services Agreement, Software as a Service Agreement.
MVP
Minimum Viable Product. The basic infrastructure setup required to have a functional learning platform.
NA
North America. The regional division of Docebo managing clients in North and South America.
SITREP
Situation Report. A report we use when there are serious issues affecting an account.
SLA
Service Level Agreement.
YAU
Yearly Active Users.
Docebo Personnel Shorthand
AE
Account Executive
AM
Account Manager
CSC
Customer Solutions Consultant (formerly Customer Experience Manager)
PS
Professional Services
SA
Solutions Architect
SC
Solutions Consultant
Are there acronyms you’ve heard or seen that didn’t make the list? Let us crack the code for you in the comments below ⬇️⬇️⬇️
