Ask a CSM: Beyond 90 Days - 5 Proven Ways to Keep Adoption Growing

You’re past go-live. Now the wins come from small, systematic changes that make learning easier, faster, and more meaningful.

Below are five practical plays you can run as-is. Each includes what to consider, simple actions, and how to tell if it’s working.

1) Multi-Role Reminder Flow (Native + Optional Connect)

Consider: Who actually needs a reminder (role, branch, overdue vs. in-progress)? Which channel works best (in-platform, email, mobile push (via Go.Learn))?

• Do: Set a four-touch cadence: Day 2 enroll reminder → Day 7 mid-course prompt → Day 14 pre-deadline → Day 20 “finish strong.” Keep one clear CTA per message and personalize by role or branch.
  • Setup: Use the Learner has yet to complete a course event, customized per recipient and timing
    • One notification targets learners (reminder to finish).
    • One targets managers (summary of overdue team members).
  • Optionally extend to other tools via Docebo Connect recipes if you use them.
  • Cadence example: Day 7 (learner reminder) → Day 14 (manager summary) → Day 21 (final alert).
• Measure: Deliveries → completion; time to completion; course withdrawals.
• Watch outs: Avoid stacking generic reminders—tighten targeting or reduce frequency if engagement drops..

2) Meet learners where they work (Teams + Mobile)

Consider: Where do your learners spend time during the day? What’s “next best action” for them?

• Do: Pin key courses or resources in an MS Teams channel using the Docebo integration or feature “What’s next” courses on the Go.Learn app homepage. 
• Run a two-week test with one audience and 1–2 courses to compare engagement between desktop, Teams, and mobile.
• Measure: Track course starts, completions, and device mix in Learn Data. Compare which channel drives the most starts.
• Watch outs: If clicks aren’t turning into course starts, simplify the flow by deep-linking directly to the course or learning plan. If mobile use lags, promote Go.Learn with a quick QR code or link in your next reminder email.

3) Keep social learning focused, not noisy

Consider: What conversations would actually help people carry out their learning more effectively? Who will moderate to keep things useful and on-topic?

• Do: Launch a Channel with a one-line purpose, seed five practical posts (wins, how-tos, or short clips), and assign rotating moderators weekly. Use clear names like “Product Tips & Tricks”, “Sales Nuggets”, or “Ask an Expert”
• Measure: New posts per week → comments per post → % of questions answered → views of pinned items (tracked in Discover, Coach, & Share reports).
• Watch outs: If engagement stalls, post a recurring “Ask & Answer” thread and highlight the best response each week. Keep moderation light but consistent to prevent clutter.

4) Content spring-clean for faster value

Consider: Which learning items are rarely opened or never completed? Which long modules could be split into shorter micro-lessons?

• Do: Audit your content reports to find low-use or broken items.
  • Retire or archive underused courses instead of deleting.
  • Trim lengthy modules into focused, 5-minute chunks.
  • Version SCORM files to fix tracking and maintain completion history.
  • Show CEUs or key benefits right in the Course Description so value is visible up front.
• Measure: Time-to-first-completion → course completion rate → related support tickets (tracking issues, content errors).
• Watch outs: Don’t delete live links - move retired content to an Archive catalog so historical enrollments remain intact. If multiple versions exist, clearly mark “v1 (retired)” to avoid confusion in searches or reports.

Check out our Content Optimization Best Practice Kit in Docebo University for more.

5) Program health checks at Day 90 (shift to outcomes)

Consider: What early wins are worth celebrating - and what data points suggest real behavior change (e.g., sustained usage, completion consistency, manager engagement)?

• Do: Run a Day-90 program review focused on learning outcomes, not just activity.
  • Capture 2–3 “do differently next quarter” actions.
  • Use a simple worksheet: what’s working / stop / start / owner / date.
  • Invite key stakeholders, and share any “next steps” list with your CSM so they can help monitor impact. to align and drive accountability.
• Measure: Compare completion and usage trends pre- vs post-review → track adoption of agreed actions → estimate time saved for admins or learners through optimizations.
• Watch outs: Avoid a data dump - stick to a handful of charts that drive discussion and decisions. End the session with ownership and due dates to make insights stick.

Which tip hit home - or what would you like to see next time? We’d love your input and better understand what’s working, what’s missing, or what’s made a difference in your programs. 👇👇