Improve Waitlist Functionality by Removing Payment Requirement

Hi Community members! 👋

We’d like to share a feature improvement request related to the waitlist functionality, and we’d love to hear if others have experienced similar challenges or have found workarounds.

Context:
Currently, students are required to make a payment in order to join a course waitlist. This triggers a payment confirmation email, which can be confusing as it gives the impression that the student is fully enrolled — even though they’re only on the waitlist.

Proposed Improvement:
We propose removing the mandatory payment requirement for joining a waitlist. Instead, students should be able to add themselves to a waitlist without completing any payment. This issue arises for us specifically when the course has an associated cost.
 

Benefits of This Change:

• Better visibility into demand for fully booked courses
• Easier to manage late additions after the registration deadline
• Reduces confusion caused by premature payment confirmations
• Creates a smoother and clearer registration experience for students

Additional Suggestion:
We also recommend updating the communication sent to waitlisted students to clearly reflect their waitlist status and next steps — without mentioning payment or enrollment confirmation.

Please let us know if further clarification is needed.

Anyone who experienced similar challenges or have found workarounds?

Looking forward to your input!