2 months ago, one particular Learner was able to access SCORM files without any issues. Today, he can’t get any SCORM files in the same course to open (only video LOs will open). Sometimes it’s opening to a blank white screen, other times the new window doesn’t even open, despite the LO settings being set to “Play In New Window.”
I remoted into the Learner’s laptop, made sure that popups & redirects are allowed, as well all cookies being allowed, and I cleared his cache data.
When that didn’t work, I logged in as the Learner from my Admin menu. I couldn't get a particularly important SCORM LO to load either, but was able to open a different SCORM LO, so I thought maybe it was a problem with the SCORM file. But then I received confirmation that other Learners are opening it without a problem.
I then went to the “Learner View” from my Admin menu to see if it would open. I was able to open all SCORM LOs without a problem.
Based on this process, it seems like there’s a problem with this particular Learner’s account since neither he nor I can get this SCORM LO to open, yet every other Learner (4 total) is able to. But that’d be something I haven’t seen before in 3 years with Docebo. Chat Support spent about 5 minutes on it and opened a ticket, meaning I won’t hear back for weeks.
Anyone have any ideas on what to do or what I’m missing here?