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Best Answer

So weird - has anyone run into not being able to access your private messages in the community?.

  • March 9, 2022
  • 11 replies
  • 75 views

dklinger
Hero III
Forum|alt.badge.img+11

I click click but it doesnt open to my messages….nor my profile…..awah…

I think @lrnlab broke it.

Or @steveninfinger 

 

 

Best answer by gstager

I did a little more digging.

This may help until things are fixed.

https://community.docebo.com/inbox/overview

 

11 replies

steveninfinger
Helper III
Forum|alt.badge.img+8

 

 

JK, mine is behaving the same way. 


gstager
Hero III
Forum|alt.badge.img+8
  • Hero III
  • March 9, 2022

Yeah, I cannot even open my profile unless I right-click → copy link location → paste in address bar...


lrnlab
Hero III
Forum|alt.badge.img+10
  • Hero III
  • March 9, 2022

It was a bit slow this morning but I have been able to access my profile and private messages since.


dklinger
Hero III
Forum|alt.badge.img+11
  • Author
  • Hero III
  • March 9, 2022

@erin.brisson? A little help please??? I have people sending me private messages...i cant get into them.


erin.brisson
Docebian
Forum|alt.badge.img+3

This is very strange! I can’t open my profile either, and have to do the same thing as what @gstager did. Looking into this now. Stay tuned!!


erin.brisson
Docebian
Forum|alt.badge.img+3

Just heard that that the engineering team of the platform (inSided) is currently investigating why this is happening. Hopefully it’s a quick fix :fingers_crossed:


gstager
Hero III
Forum|alt.badge.img+8
  • Hero III
  • March 9, 2022

As a side note… @dklinger  - I can access my private messages by clicking on the link in the email notification.

 


gstager
Hero III
Forum|alt.badge.img+8
  • Hero III
  • Answer
  • March 9, 2022

I did a little more digging.

This may help until things are fixed.

https://community.docebo.com/inbox/overview

 


dklinger
Hero III
Forum|alt.badge.img+11
  • Author
  • Hero III
  • March 10, 2022

@gstager gets the best answer for the workaround….


erin.brisson
Docebian
Forum|alt.badge.img+3

Looks like it’s all fixed now. Please let me know if any of you are still experiencing this issue.


gstager
Hero III
Forum|alt.badge.img+8
  • Hero III
  • March 10, 2022

I can confirm it is working fine for me now.