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So weird - has anyone run into not being able to access your private messages in the community?.


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I click click but it doesnt open to my messages….nor my profile…..awah…

I think @lrnlab broke it.

Or @steveninfinger 

 

 

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Best answer by gstager 9 March 2022, 21:40

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Userlevel 7
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JK, mine is behaving the same way. 

Userlevel 7
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Yeah, I cannot even open my profile unless I right-click → copy link location → paste in address bar...

Userlevel 7
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It was a bit slow this morning but I have been able to access my profile and private messages since.

Userlevel 7
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@erin.brisson? A little help please??? I have people sending me private messages...i cant get into them.

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This is very strange! I can’t open my profile either, and have to do the same thing as what @gstager did. Looking into this now. Stay tuned!!

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Just heard that that the engineering team of the platform (inSided) is currently investigating why this is happening. Hopefully it’s a quick fix :fingers_crossed:

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As a side note… @dklinger  - I can access my private messages by clicking on the link in the email notification.

 

Userlevel 7
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I did a little more digging.

This may help until things are fixed.

https://community.docebo.com/inbox/overview

 

Userlevel 7
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@gstager gets the best answer for the workaround….

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Looks like it’s all fixed now. Please let me know if any of you are still experiencing this issue.

Userlevel 7
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I can confirm it is working fine for me now.

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