Select All - Moving Users to new branch - doesn't work

Sounds like it should work, but if you're looking for a quick workaround, you can bulk import users using a CSV file, add the new Branch Code, and check the box to update existing users. You can test it with 2-3 users before making this change to thousands of users.

https://help.docebo.com/hc/en-us/articles/360020128839-Importing-and-managing-users-via-CSV-files

Another way to achieve this would be to try with the API. You can use the endpoint “/manage/v1/user/move_to_branch”. You can find information about this endpoint in the api browser.

Do you have any details about the error that you are getting? That could be an indication of how you could solve this.

If your users are currently in the same branch, this could even be easier. I get the following payload from my browser if I move users from one branch to another one:

{

"branch":{

    "id":12345,

    "selection_status":2,

    "iLeft":"111",

    "iRight":"222"

 },

"all":true,

"branch_ids":[12346]

}

You need to replace the information with the corresponding branch id.

I hope you get a solution. 😊

I ended up using the .csv import. I had to break it up into groups of 999 (1,000 or more fails). Thanks for the help.

The Select All appears to be broken. I think Docebo Support has reported it and a fix will be released the next time they do a code release, but it’s hard to tell.