How do we add team members to Docebo email comms?

When we need to add users into tickets, open the ticket and just place their emails in the CC field

For updates and features emails, i believe your Docebo Customer Rep can set this up  for you. We email our rep and have users added when needed.

Thanks @Jeremy.DeLong 

No problem CC’ing them on the Support tickets, it’s getting on the distribution lists that is proving more challenging that we’d expected.

Thanks for the suggestion about requesting this from our Docebo Customer Rep.

Next order of business … find out who our Docebo Customer Rep is! 🤣

Thanks @Annarose.Peterson 

The plot thickens. We don’t have those options under our ‘Email Preferences’ tab. We only have the ability ‘Manage DKIM Keys’.

Sounds like we might need to take this up with someone at Docebo.

Thank you @Annarose.Peterson! You nailed it.

@david.stock I’d also add to check to make sure that your IT teams have whitelisted @docebo.com and @zoom.com domains as the majority of our webinar and product communications come from those two domains.

Hi @Adam Ballhaussen 

I’m getting all emails no problem so it doesn’t seem to be a problem with whitelisting the domains. And the two teams members in question definitely haven’t ‘unsubscribed’ as they’ve never received any emails from Docebo.

Per my reply to @Annarose.Peterson above, we don’t have those options available under the email preferences in our platform. Is there something we we can do to check the configuration?

On a more practical front in the short term, how do these individuals get ‘on the list’ for relevant comms?

Thanks.

Hey @david.stock, I’ll send you a DM here so that we can get this resolved.

For those who might be experiencing issues viewing the Product-related emails section in their Email Preferences, please note the following:

There's a setting in Docebo White Label that limits all Superadmins other than the single Superadmin who activates the setting from updating the Email Preferences in Advanced Settings. I wonder if someone from your organization might have activated that setting.

You can learn more about the setting in this article.

If this setting is enabled in your platform, then that might be why you're unable to see the option to add specific email addresses to receive product-related emails. In this case, please reach out to the primary admin of your platform to ask them about toggling the Docebo White Label settings or to add you to the list.

Hi @Adam Ballhaussen 
This option is not ticked on my (new) site and I still don’t have the Manage Admin Emails  option on my site. I do have Extended enterprise enabled though, does this make a difference?