+2Hi everyone,
This may seem like a silly question, but how have you found is the best way to cancel an ILT course session in Docebo Learn?
Honestly, I cannot find anywhere a process to “cancel” a session in a course, just delete it.
I have people enrolled in an ILT course (venue or online) and sessions but I need to cancel some of the sessions in the course. What would you do?
Also, I might create a new session and leave other ones alone.
Thanks for your help and ideas.
Best answer by Bfarkas
Yeah there’s no cancel process, you can search the ideas area there’s a few suggestions for it. In the meantime it’s a balance of needs and effort. What I typically do is unenroll the users from the session and we have an email notice trigger on that so they know and then I set the enrollment date to in the past so that no one else can enroll in it. On our internal calendar I then rename it Cancelled for tracking purposes.
we debate keeping the session at all since we unenrolled everyone, but since they’ll need to swap anyways there’s no good way for maintaining a historical record of enrollments so if you decide you don’t need the session shell you can also just delete it. The instructor can send an email easily using the roster before deleting in that route.
there’s no great answer here.
+6Yeah there’s no cancel process, you can search the ideas area there’s a few suggestions for it. In the meantime it’s a balance of needs and effort. What I typically do is unenroll the users from the session and we have an email notice trigger on that so they know and then I set the enrollment date to in the past so that no one else can enroll in it. On our internal calendar I then rename it Cancelled for tracking purposes.
we debate keeping the session at all since we unenrolled everyone, but since they’ll need to swap anyways there’s no good way for maintaining a historical record of enrollments so if you decide you don’t need the session shell you can also just delete it. The instructor can send an email easily using the roster before deleting in that route.
there’s no great answer here.
+6Here’s the idea:
+2Yeah there’s no cancel process, you can search the ideas area there’s a few suggestions for it. In the meantime it’s a balance of needs and effort. What I typically do is unenroll the users from the session and we have an email notice trigger on that so they know and then I set the enrollment date to in the past so that no one else can enroll in it. On our internal calendar I then rename it Cancelled for tracking purposes.
we debate keeping the session at all since we unenrolled everyone, but since they’ll need to swap anyways there’s no good way for maintaining a historical record of enrollments so if you decide you don’t need the session shell you can also just delete it. The instructor can send an email easily using the roster before deleting in that route.
there’s no great answer here.
Thanks for your quick reply and great ideas. I was thinking along these lines so I am pleased 1) I wasn’t going mad not knowing how to cancel a course 2) there is a way to keep the course but not delete it.
I’ve gone to the idea to upvote it. Good to see so many votes.
Many thanks again, will see if others have different approaches.
+6For emptying but keeping, I’ve done the enrollment date trick or set the max enrollment to 1 and then enroll myself. Pros/cons.
+10The ability to cancel Sessions should be coming sometime by the end of Q3 according to Docebo
+4We use the “Session has been deleted” email, instead of unenrolling learners.
When we have cancelled a session without learners, we simply changed the date of the session to a new future session.
When cancelling a session due to instructor unavailability—power outage, illness, etc.—we simply send an email from the course /session alerting the learners, and then reschedule the session. The learners receive notification of this and can decide whether then wish to stay in the new date or unenroll and re-enroll in a different session.
+2The ability to cancel Sessions should be coming sometime by the end of Q3 according to Docebo
So….any update on this functionality that was “coming in Q3”?
We desperately need the ability to cancel sessions without losing all of the associated data (ie., deleting it). We have to track cancelation date and reason for cancelation, and we need the enrollment to be disabled without all of the current steps of moving learners to waitlist and reducing seats to 1 and enrolling a dummy learner to block the seat.
We also add a session additional field ‘cancellation reason’ and fill it in to track this information.
When a public training session is cancelled, we prefer not to delete the session from Docebo as it prevents us from getting cancellation metrics from our LMS. We need to keep the metrics for cancellations so we would love to be able to move to a cancelled status instead of deleting the session. Also, if you update the session to cancelled, it shows on the public calendar which is not acceptable. And even if you move the enrollment date to earlier so no one can enroll, this causes confusion for customers who see the course listed but can’t enroll.
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