We have a course in our Docebo instance that is supposed to only be for Colorado Managers that appears to be assigning itself to people who are neither.
I have gone through every Group and every Enrollment Rule and cannot determine why this is going on. I’ve looked on the Group page and he is not in any groups associated with this course, on the Enrollment Rules page and he is not in any ERs associated with this course, from the individual learner’s summary page and I’ve checked the groups he is associated with (they don’t have association with the course), from the Enrollment Rules logs (same), and the Audit Trail.
The Audit Trail (attached) shows that the person self-enrolled, as far as I can see. He says he did not and truly, there’s no reason why he would have. I might be skeptical (people do all sorts of things) except we’ve had lots of reports of this same issue for this same course and at some point, I have to trust it may be the system or how I’ve set it up. Am I mis-reading the Audit Trail? Perhaps you could take a look (see attachment) and let me know what you see.
Has anyone had this same problem? I’ve submitted a service ticket. I can’t for the life of me figure out what’s going on with this course.
Thank you!
