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Best Answer

Is there a way to set up manager notification once their employee is enrolled into a class?

  • May 15, 2024
  • 10 replies
  • 215 views
J

Hello All,

       Is there a way to set up manager notification once their employee is directly enrolled into a class by a super admin?

Best answer by JeanetteMcVeigh

Hi. From what I can see, the only notification deals with enrollment by an instructor OR superadmin...not just superadmin. Will that work?

 

https://help.docebo.com/hc/en-us/articles/4429113070226-Notification-events-and-conditions#Course.UserEnrolledToACourse

 

User Enrolled In A Course

Triggered when a Superadmin or an instructor enrolls a user in an e-learning or ILT course. Also triggered when a user self-enrolls from a course catalog into a course.

Applicable Course Types All Course Types
Time Triggers At Time Of & After
Available Shortcodes [first_name]
[last_name]
[username]
[course_name]
[course_link]
[subscribed_at]
[expire_at]
[sso_link]
[reset_pwd_link]
Recipients Users, Power Users, Instructor(s), Superadmins, Managers
Notification Priority Normal
Template Available Yes
Visible To Power Users  
Additional Notes  

    10 replies

    JeanetteMcVeigh
    Hero III
    Forum|alt.badge.img+7

    Hi. From what I can see, the only notification deals with enrollment by an instructor OR superadmin...not just superadmin. Will that work?

     

    https://help.docebo.com/hc/en-us/articles/4429113070226-Notification-events-and-conditions#Course.UserEnrolledToACourse

     

    User Enrolled In A Course

    Triggered when a Superadmin or an instructor enrolls a user in an e-learning or ILT course. Also triggered when a user self-enrolls from a course catalog into a course.

    Applicable Course Types All Course Types
    Time Triggers At Time Of & After
    Available Shortcodes [first_name]
    [last_name]
    [username]
    [course_name]
    [course_link]
    [subscribed_at]
    [expire_at]
    [sso_link]
    [reset_pwd_link]
    Recipients Users, Power Users, Instructor(s), Superadmins, Managers
    Notification Priority Normal
    Template Available Yes
    Visible To Power Users  
    Additional Notes  
    dklinger
    K
    emily.mccarthy
    dklinger
    Hero III
    Forum|alt.badge.img+11
    • dklinger
    • Hero III
    • May 15, 2024

    Looks like this fits.

    Bart_at_Yamaha Motor
    Helper II

    We had a similar challenge to above. But for us it was not about the access to the ILT course (enrollment), but when the user actually signs up for one of the classroom sessions in the course. That is more relevant for the managers, as they will want now that there team member will not be available for day or more. Curious if anyone found a way to do that?

    Br, Bart

    D
    Guide II
    Forum|alt.badge.img+4
    • diane.gomez
    • Guide II
    • May 15, 2024

    @Bart_at_Yamaha Motor This is a gap. There is a user enrolled in ILT session notification, but it cannot be sent to a manager. Also, there is a manager report for ILT sessions with a fatal flaw, “enrolled” status is missing from the report. The only workaround I have found is reports for those actively interested and Excel savvy. We have done some formatting with slicers on the supervisor column. Still looking at options. If the need is important enough maybe a BI dashboard to avoid the manual report formatting. 
     

    User Enrolled In ILT Session

    Notifies the audience when a user has been enrolled in an ILT session. Please note that this does not apply to enrollments requiring approval.

    Applicable Course Types ILT (Instructor-Led Training) Courses
    Time Triggers At Time Of
    Available Shortcodes [session_name]
    [session_dates]
    [session_location]
    [session_classroom]
    [course_link]
    [first_name]
    [last_name]
    [course_name]
    [calendar_attachment]
    [calendar_sync_url]
    Recipients Users, Power Users, Instructor(s), Superadmins
    Notification Priority High
    Template Available  
    Visible To Power Users  
    Additional Notes  
    Vmueller
    Contributor II
    Forum|alt.badge.img+2
    • Vmueller
    • Contributor II
    • May 15, 2024

    You may be able to add observation checklists to assigned courses that need to be approved by managers and even apply this to ILT courses.

     

    P
    J
    • Jason Amador
    • Author
    • Newcomer
    • May 15, 2024

    Thank you everyone! :-)

    P
    Influencer I
    Forum|alt.badge.img+1

    @Jason Amador ,

    Notification - “Digest - user enrolled in a course” has an option to choose manager as target audience in the setup. Please check if this option fits your requirements.

     

    T
    K
    K
    Novice III

    Hi All - Where are you finding the recipient “Manager” field? This is the only available options I am showing. I see some of the above screenshots are from a previous version, I hope this was not deprecated. 

     

    K
    Novice III

    Disregard - I was looking at learning path enrollment, not course enrollment. Its a shame this wasn’t implemented consistently. 

    Bart_at_Yamaha Motor
    Helper II

    Disregard - I was looking at learning path enrollment, not course enrollment. Its a shame this wasn’t implemented consistently. 

    Hi Kari, the recipients on different notification events are inconsistent. We have already requested already for multiple events that a ‘manager’ recipient would make sense. But priority was first given to the new engine, hope they will pick-up this minor (but big impact) improvements soon. 

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