Hi there :)
Hope everyone is keeping well.
Looking some advice/guidance if possible. We have a refresher learning plan set-up on our LMS and staff have to complete the 15 courses within the Learning Plan yearly.
All courses are set to mandatory and each is set-up in the, “Certifications and Retraining” section with the, “Allow users to retake the same course or learning plan to renew their certification. Every user's prior tracking will be reset as soon as the certification is renewed” selected.
We use a CSS code on our course pages so the only thing they can select is the, “Renew Certification” button. Issue we are having is that despite staff completing the courses and the system recognizing they have completed them it sometimes won’t update the certificate attached to the Learning Plan. Over the past 2 months when we download the cert, it shows the 2025 date for example and not the 2026 date. We have to go in-to the Learning Plan and, “Recalculate Enrollment” and re-set the cert to get the 2026 date. Strangely, this doesn’t happen all the time, when I tried it via my profile, it updates my cert OK with the new date but other staff’s it doesn’t update so not quite sure why this is happening and how to fix it.
I don’t know if the easiest/quickest fix is just have a new Learning Plan set-up every year but that’s also a bit of a admin hassle and not something we really wanted, nor do I know if that would update the cert correctly either - would we have to set up a new cert template each time?
Would anyone have any other ideas/suggestions?
Thank you in advance
Andrew :)
