I sent a test email as a manager to one of their reports in My Team. The message came to my test email but it is from our academy/training email instead of the manager that sent it.
Would this confuse the employee or team member about who sent them an email if the manager does not sign off their name at the end of the message? Or should we/admin set up something in the platform to make this more clear? If yes, what is the recommendation?
Best answer by lrnlab
+7Oh that is a good catch. The way I see it, there should be options to add a sender name and address, like we have in the Notifications. Otherwise this could really confuse folks!
I didn’t put a name at the end and looks like our department was sending it to them. Also, if they reply, it comes to our general inbox and we would need to forward it to their manager.
+10We had similar problem, and chose to have the Institute Team signature. We always include a note indicating that if they have a questions to speak with their online training administrator. That alleviated the confusion with the emails.
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