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Best Answer

Turning Notifications Off For Self Enrollment

  • July 18, 2024
  • 8 replies
  • 117 views
J
Novice I

Hello, we have our platform set up where learners come in and can self enroll in courses, and Power Users go in and assign mandatory courses.

We are wanting a Digest: user enrolled in a course notification to go out to users only when a PU enrolls, and sets validity dates (not let learners know of assigned learning). However, currently if a learner self enrolls in a course that is pulling into the email as well.

Is there a way to configure the notification where only the assigned courses from the PU appears on the notification AND NOT when a learner decides to self enroll in any general course?

Best answer by hwolfehall

They are not different, our PU’s have access to the full library to assign courses as well as general learners and also self enroll in any course

Then, there isn’t a Docebo notification that can accommodate as there isn’t a distinction between third-party or self-enrollment.  Also, not a notification that is triggered by Validity Dates.  You might be able to configure something with Groups, but that would take some outlining of conditions for Group Subscription. 

That’s usually what we default to when we don’t have a stock notification trigger...setup a Group with the conditions (plus a dummy condition that keeps the user list blank), turn on the “user Subscribed to Group” notification pointed to the Group, then remove the dummy condition so the Group populates after the notification is activated.  Only works if you can configure a set of conditions for a Group, though.  

Interested to see if anyone else has creative solutions for these gaps.  Good luck.  

jgarcia
kmoede
J

8 replies

hwolfehall
Helper I
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  • hwolfehall
  • Helper I
  • July 18, 2024

If the courses that are PU assigned are different than the courses that are open for self-enrollment, then you can limit the Digest notification to just the assigned courses.  And have different enrollment notification setup for the open enrollment courses.  

J
Novice I
  • juliaolla13
  • Author
  • Novice I
  • July 18, 2024

They are not different, our PU’s have access to the full library to assign courses as well as general learners can also self enroll in any course

hwolfehall
Helper I
Forum|alt.badge.img+2
  • hwolfehall
  • Helper I
  • Answer
  • July 18, 2024

They are not different, our PU’s have access to the full library to assign courses as well as general learners and also self enroll in any course

Then, there isn’t a Docebo notification that can accommodate as there isn’t a distinction between third-party or self-enrollment.  Also, not a notification that is triggered by Validity Dates.  You might be able to configure something with Groups, but that would take some outlining of conditions for Group Subscription. 

That’s usually what we default to when we don’t have a stock notification trigger...setup a Group with the conditions (plus a dummy condition that keeps the user list blank), turn on the “user Subscribed to Group” notification pointed to the Group, then remove the dummy condition so the Group populates after the notification is activated.  Only works if you can configure a set of conditions for a Group, though.  

Interested to see if anyone else has creative solutions for these gaps.  Good luck.  

kmoede
Novice III
Forum|alt.badge.img+1
  • kmoede
  • Novice III
  • July 18, 2024

I wish there was an option for this as we run into the same problem. We instead made a learning plan for the assignment courses and they are attached to a notification, the courses themselves aren’t so none is sent.

J
Novice I
  • juliaolla13
  • Author
  • Novice I
  • July 18, 2024

So, do you allow for PU to make learning plans, and then pull all there assigned learning into that? Then from there push out notifications 

kmoede
Novice III
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  • kmoede
  • Novice III
  • July 18, 2024

We don’t let PU do it, we do it and then use a group enrollment rule to assign it out, which triggers an assignment email notification. But if a PU does assign the learning plan manually the same notifications are sent. So I think it would work the same way. I don’t recall the intricacies of power user permissions - if they can establish or attach things to a notification or if someone else would have to do that after they create an LP.

J
shanejacques
Helper III
Forum|alt.badge.img+5

I’ve had the same wish, and submitted it as an idea in the idea portal. I was ready to shamelessly plug my submission to get another upvote, but it looks like the idea portal is being re-designed. When it comes back online, I’ll come back and drop a link. :)

jgarcia
JKolodner
J
jdclark2
Contributor II
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  • jdclark2
  • Contributor II
  • July 18, 2024

I have the same issue.  The only solution that I can offer is to adjust the verbiage of the notification to make it more of a confirmation of registration so it works for either use case.  I would much prefer to have some sort of indicator we could key off of to filter these out.  

JKolodner
J
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