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Question

Comslider account issues?

  • May 3, 2023
  • 6 replies
  • 146 views

AnneG
Contributor II

Hi Docebo community!

We’ve been using Comslider for about five months. Periodically, we get a message that says “UserProjectAccountProblemThe project to be billed is associated with a delinquent billing account.The billing account for the owning project is disabled in state delinquent”. However, we are paid up through the end of the year and are nowhere near our quota for use. The odd thing is that the error seems to crop up about once a month for 24 hours and then self-resolves.

I’ve emailed support but not response. Anyone else having this issue?

 

6 replies

lrodman
Guide II
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  • Guide II
  • May 4, 2023

We went with the $299 unlimited plan, never saw these issues. 


lrodman
Guide II
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  • Guide II
  • May 6, 2023

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  • Novice II
  • August 8, 2023

Yes this has happened 3 times in less than a year.  No apology, no response back from them. It is bad enough that it happens but the fact that they have that error message is so frustrating. It is a reason we might change to another method for a banner.  I am paying for the enterprise plan.  It shouldn’t happen with any plan.


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  • Contributor II
  • February 18, 2025

Today, we went in to update our banners in Comslider and the page doesn’t even appear.  Has anyone used anyone besides them?   Anyone have something similar that they use for their site?

 

www.comslider.com

 

Eric FIelds


JZenker
Guide II
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  • Guide II
  • April 21, 2025

Today, we went in to update our banners in Comslider and the page doesn’t even appear.  Has anyone used anyone besides them?   Anyone have something similar that they use for their site?

 

www.comslider.com

 

Eric FIelds

I was made a post the other day providing code for a slideshow using only CSS + HTML - Docebo ready. Feel free to test and use - ditch the added cost. 


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  • Contributor II
  • April 22, 2025

Thank you very much!  I’ll pass this along!