Previously we had successfully imported courses from LinkedIn Learning into Docebo. Users could see the courses in Docebo, enroll, and take the courses. Users noticed this week that they are unable to get into the courses. I’ve even imported yet another course today and users cannot complete those courses either. They get this “oops” error screen from LinkedIn Learning. This all worked fine previously.
Best answer by twine2024
We discovered that in LinkedIn Learning Admin, in the Integrate screen, while Configure AICC was still enabled, our hostname, which was previously listed, was no longer in place. Adding our docebo host name back in solved our problem.
+10did you try to have them play in a new window, instead of inline?
Hello
+10yes...we had to use that option and have had no issues since.
Maybe try to clear your browser, cache, etc. and try it again…
From the looks of the error message, it looks like you are on the LinkedIN site...does the account you're using to test have a valid license? Seems like a LinkedIN issue...
Yes all the users are licensed in LinkedIn Learning. On the screenshot I provided with the “Oops… try again” message you can see that it has the photo of the logged in user in LinkedIn. The user can take the course directly in LinkedIn learning. They just can’t take it via Docebo. I did open a ticket with LinkedIn Learning. I was just hoping someone else in the Docebo Community had seen this issue.
+10Also make sure that course is part of your licensing agreement with LI
We discovered that in LinkedIn Learning Admin, in the Integrate screen, while Configure AICC was still enabled, our hostname, which was previously listed, was no longer in place. Adding our docebo host name back in solved our problem.
Hello
Have you experienced any issues since this post?
We’re using:
We launched recently and added about 100 more users, after piloting. Now we've had several reports of users experiencing the LinkedIn Learning error screen (the “Oops! It’s not you. It’s us.” page). It's Intermittent and some users probably haven't launched Linkedin Learning in months, or at all.
Our view mode is set to Inline, and would prefer that courses do not launch in a new window, if possible. Would stand-alone mode be best?
Any best practices to share after a year?
Long term, I'm wondering if we should switch to LTI integration. If you have any insight or experience with LTI configuration, please let me know. Thank you.
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