Communities (not to be mistaken for Community)

Morning - not yet - maybe with the next round of contracts. Would love to learn more from ya as you keep going with it.

Bumping this post because we’re exploring this now. 

Checking in on this - we are trying to evaluate if Communities is worth the price tag.

We ended up holding off on getting Communities for now. I think there is some value on communities and expect that our learners will like it better than discover coach and share. I am grateful that our team at Docebo worked with us to help us figure it out. If you’re learners are really active within another message board system somewhere else, or within discover coach and share, I could see them liking Communities, it seemed fairly straightforward to set up. 

It does seem straightforward, and our internal teams actively use Google chat, so I think they could be engaged.  It’s the cost that has me hesitating.  Is it worth the over $10K per year price tag?

To be fair, I have not looked at community other platforms so I can’t talk to the cost comparisons.

I know that most of the LMS systems I’ve looked at don’t include a Learner to Learner chat feature and the fact that it connects to your LMS can offer a real benefit to learners. 

All that being said, it’s going to be dependent on what your organization needs and wants. How would you utilize it. What is the ROI for you and your learners? 

It is a pretty hefty price tag, but I can’t imagine it would be much cheaper to get anywhere else. If you’re not already utilizing some sort of discussion forum or learner to learner connection, you’d really want to think about how you can use this and how it will benefit your org and your learner. 

I bet you could ask your account manager to be connected to another customer who is utilizing communities so you can talk shop with them. 

 

I am thinking about using Communities to update my Power Users and Super Admins about new features, provide a forum for questions, post “what I learned today”, provide guidance on how to better populate different features. etc.

Does anyone know the status of the Page widget for Communities?

Hi all, we’re due to re-contract after the first quarter next year and we have purchased and added communities into our plan for a bit of a road test from now until the end of our term. 

Here’s what we’ve found so far:

✅ What works well

• Easy to use and quick to learn
• Supports rich media – videos, images, links, and LMS course connections
• Clear structure with tabs for posts, questions, and articles

⚠️ Where it needs work

Limited content formats (no polls or praise yet)
No file uploads or custom branding per Space - huge restriction!
Conversations can’t be embedded in widgets or linked to Learning Plans
Notification overload and some UX friction
Moderation is limited, can’t align a moderator to a singular space
Responses/like functionality is average, but feels a little ‘old’ considering where we are now

Our takeaway:
Docebo Communities has potential because it lives inside the LMS, but to truly add value, it needs deeper integration, more flexibility, and a modern social design. Without that, it risks duplicating what platforms like Viva Engage & MS teams already does better.

Next steps: We’ll be adding our full team to a space for a ‘play’ then we’ll be trialling launching two spaces, attached to some core learning programmes we’re running early next year - I’d like to see how it runs a post-programme community VS actually in-flight whilst a programme is running!
 

Has anyone used Communities in an Extended Enterprise set-up?  Do you you have communities by EE or is it a shared Community across multiple EEs?  Curious to hear of anyone’s experience around that. 

We’ve been testing Communities in sandbox as we have multiple EEs and were hoping to create a single shared Community for everyone. This can be done by creating multiple spaces in the Community and restricting them by branches and groups, along with a general space that all EEs/branches can access.

Something to keep in mind - an EE/domain can belong to only one Community, so you have to decide early on whether you want everyone in one Community or if you want each EE to have a separate Community. Currently, only support can delete Communities or remove domains from a Community.

In our testing, we added two EEs to one community, but ran into a challenge with Power User permissions. The community has to be added to the PU’s resources. However, once the PU has access to the Community, they essentially have super admin permissions and can access/edit all spaces in the Community (even if the spaces have been restricted to branches or groups outside of the PUs assigned resources). Would love to see Communities behave like the rest of the platform where PUs are assigned specific spaces within a Community and can only see and manage spaces that belong to their branches/groups.