Creative Use of Docebo Library as a Knowledge Base for Technical Training?

The company Custom Ink did this and shared at Inspired last year. I just went to check for the recording, and it looks like the link is no longer working. Not sure if anyone from Docebo can help get that content or contact info for you. 

Thanks ​@caitlin! 

Hi ​@audrey.hernandez00!

We are slowly wading into this, to an extent.
 

We have a channel that is visible only to our Superadmins and Power Users that acts as a Knowledge Base for our Docebo SOPs, LMS governance docs, and other custom reference material that we’ve built specific to our Docebo instance. We did this because we wanted Superadmins and PUs to be able to get help directly from the platform where they are attempting to do their work. We like it because channel assets show up in the search, as long as you have access to the channel. 
 

I don’t know that we will expand this to other HR functions or our entire workforce, since we use Jira for our ticketing and have Confluence KB articles for non-HR users. 
 

Happy to chat further if you have specific questions!

​@shanejacques, I am in a similar predicament as ​@audrey.hernandez00.  My company is exploring our knowledge base options.  How do you track the SOPs and governance materials that have been uploaded as assets? For example, do they have unique identifiers like as LMS001, LMS002, LMS003 and course titles? Or, do you keep them tracked in a spreadsheet externally (not my preference)?

Hi ​@amauch. Tell me more about what you mean by “tracking?” What information do you want to track? 

We name the assets based on the function of the operation (e.g., “Importing LinkedIn Learning Content”). We chose this approach because channel assets are indexed to search results. We wanted a Power User within our L&D function to be able to search according to what operation they are trying to perform, and then see a relevant article.

Most of our SOPs are job aids that we’ve built using digital adoption tools like Scribe or Tango. We link to the published job aid as hosted in the authoring tool library. This ensures that if we ever update guidance, we don’t need to update the asset in our Docebo channel. 

Does this help?

It does help, thank you! I’m a big fan of using IDs and titles to help find documents and keep some level of structure.  We use a document repository now but it’s not managed properly and I’m trying to determine if we need to invest in another document repository or if we could leverage the asset feature in Docebo to connect workflows with training (my preference, if I can do it right).

Channels work well for KB use. Add some channels to a page that contain the assets (images, documents, videos, etc) than add some other widgets on the page for links to resources or other pages/info...even throw a catalog on there with how to courses, depending on needs. One drawback to channels is you cannot track who specifically viewed an asset but there is reporting available at a general level for channels. You can see the number of views and high level info like that. Like any KB you need to have a process in place to replace assets as they become outdated. This is no different than any other content management platform. 

Thanks for the feedback! I”ve used channels before but it was clunkier than I would have liked it to be.  I wish the central repository could take in and categorize assets, that way I could code them, track them and not need to maintain a separate document to help track.

I agree! I would love channel assets to flow back to the central repository. Let me know if you find/submit an idea for that in the idea portal. I’d gladly upvote it!

​@shanejacques will do!

​@audrey.hernandez00 - To be fair - I do think Docebo is attempting to make more and strong strides in this space.

I think one of the greater challenges are going to be a versioning subsystem with knowledge db and articles. The harmony search and further reach of that tool may be more and more helpful as it walks your knowledge and training materials in terms of a learning experience for your needs - but there is something to be said about a good old content mgmt system that pushes that to the forefront.

In my past life, I used tools like Confluence and Plone (a freebie with a definite learning curve) to stand up strong Knowledge databases. 

Another flavor that was a fav at a bigger place that I worked at in the big app enterprise IT/workflow/ticketing system space that is common out there today that can support a strong Knowledgebase are service now.

Good luck - realizing I am writing this 6 months after the fact….