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Hi, everyone.

We just recently signed with Docebo and we’re in the process of onboarding. The LMS we’re leaving had Tier 1 support available via phone/chat/email to support learner’s questions (password resets, “where’s my course?”, etc.) and now we’re looking for good 3rd-party Tier 1 support companies that we can have support our Docebo implementation. We’re not necessarily stuck on needing phone/chat/email support, but that’s our starting point. 

If anyone has experience with this topic and can recommend a company they’ve used to provide Tier 1 support for their Docebo implementation, I’d love to hear about it. We’re entertaining a few candidate companies right now, but I thought I’d take advantage of the Docebo Community to see if there are other companies we should be aware of. 

Thanks for any feedback you can offer. 

Erich

Hi, everyone.

We just recently signed with Docebo and we’re in the process of onboarding. The LMS we’re leaving had Tier 1 support available via phone/chat/email to support learner’s questions (password resets, “where’s my course?”, etc.) and now we’re looking for good 3rd-party Tier 1 support companies that we can have support our Docebo implementation. We’re not necessarily stuck on needing phone/chat/email support, but that’s our starting point. 

If anyone has experience with this topic and can recommend a company they’ve used to provide Tier 1 support for their Docebo implementation, I’d love to hear about it. We’re entertaining a few candidate companies right now, but I thought I’d take advantage of the Docebo Community to see if there are other companies we should be aware of. 

Thanks for any feedback you can offer. 

Erich

@erichrenken - good morning. Can I suggest considering eSkillz? The offer a best-in-class Tier 1 support so that you can keep your effort going in spaces that are related to L&D. For lots of teams, the ROI on this approach is very straightforwardly proven as eSkillz are superb at providing metrics for how hours are being burned down with them.
What I find as a great selling point is that in the past when I have engaged with them for services? Their billable hour was honored as you needed to shift towards other services that they offer.

I appreciate the feedback, @dklinger. They’re one of the vendors we’re considering.

Just seeing this - One more thumbs up for great experience with eSkillz. If it is still timely/relevant. 

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