Groups Are Not Updating Dynamically as of 2/16/25 (Yesterday)

Did you get a resolution on this? We seem to be having the same issue, but ours was working as of yesterday. Today, we have 6 new hires in the right branches, but not assigned to any groups. We submitted an urgent ticket, so I’m hoping we get a fix soon.

I’m having the same issue over here-- new hires are created but their not being enrolled in all the courses-- it does seem to be working but at a very slow pace-- and not all people being enrolled 

Nope. I just checked on users and we’re definitely having the problem.

I show a few employees with hire dates from the 16th having courses assigned properly due to being in updated groups, but it’s not everyone. Users from yesterday and today still show no group memberships.

I even found one employee hired on Friday, 2/14 that has no group membership.

I’m also sharing that reporting from over the weekend, is not reflecting users ‘completion’ status’ on the ‘new reports’ via CSV, but within the system is showing completion

Oh, no. That’s not good. Thanks for finding this. I’ll validate with my team to see if it’s happening for us as well.

Have you also checked your ‘Audit trail’-- I’m noting this incredible slowness in users being enrolled into courses-- so much time spent from one to the next

I got a note from my CSM that there is some active troubleshooting going on in a few spaces (group assignments, user imports and/or custom pages).

I think it may make sense to do an audit run.

For example, I added one person to a group so that they were in scope for a notification for a user enrolled in a course notification. I mapped the course to them, no notification was triggered, leading me to suspect that group logic is actively acting up as ​@JasonHailer began to pick up on as well yesterday.

We are having the same issue. Learners are not appearing in automated groups as expected. For us this seems to have started this week and we are investigating the # of users impacted and dates. We are also going to open a ticket. We’ll watch this question in case updates are shared here by an Admin.

Folks - please ticket this up with user support. We are still seeing some impact on our side as well….

Ticket submitted on my end yesterday-- currently it’s with the development team and there’s an ongoing investigation, and it has been associated with the related development task-- so I’ll receive auto updates-- but watned to let you all know that ticket was submitted and they’re working on it! 

My automated groups were fine Monday and are fine today, but caused headaches yesterday because they did not auto populate. Looks like fixes happened around 9pm central last night for us. I closed my ticket this morning since we looked to be back to normal. Not sure why ours was corrected. 

​@jgarcia just checked my audit trail-- and looks like almost everyone’s now moved along and been corrected!!! Thanks for letting me know yours was resolved! 

Did anyone get a response from their tickets about this that explained a root cause?

We had a similar issue on 27-FEB-2025 and the response we got was that there were likely too many background jobs being run. Looking at our logs, there were only two small jobs to import a handful of users, all of which were complete before we started seeing issues. 

Curious to know what anyone else had heard.

Since February 27 our automatic groups seem to be populating normally again.  The response I received from support on my ticket was “There isn't a strict maximum processing time for groups, but we generally recommend allowing it to propagate overnight to ensure everything aligns correctly.”

Prior to mid-February our automatic groups have always processed almost instantly.  I provided multiple examples from February 26 & 27 where the delay for users to be added to enrollment-based automatic groups was 3-7 hours and the latest update on my ticket was that an inquiry has been created with Tier 3 support.