HI everyone! :)
As I start to write this, I’ve promised myself that I’ll do my absolute best to avoid just running to ChatGPT and ask, “Write me a Community post to tell clients in the Docebo Community about all the exciting stuff we’re doing around communications”. But, I have to admit, it’s sure tempting when I know full-well how much time I can save!
For those of you who don’t know me, I’m Shaune Peebles (check the cartoon-y image below), and I’ve been around Docebo for a while now. I was a Customer Success Manager for many of you, then looked after our team in the UK/France for a good while, and now I’m heading up our Digital Customer Success activities. I’m based in Italy, though originally from Canada, and I’m lucky enough to get included on things like Inspire events, webinars, and lots of other fun meet-ups with clients in different places.
In recent months, and together with my colleagues from Product, Support, Sales, Marketing, Professional Services, and Customer Success, we’ve spoken with hundreds of clients, and asked about how we can improve our service and communications specifically.
We’ve heard you when you’ve told us that communications can be improved - and this is a priority for us.
We have plans to address this, and we aim to be schematic and precise with our actions to ensure that you stay informed and prepared. The keys are timeliness, accuracy, and relevance.
In-platform messaging to bring valuable information to where you are.
- Our plan is to place these inside the Communications Center or easily accessible as banners/badges on your home page or throughout your platform.
- Specific messages visible only to superadmins covering topics such as maintenance, feature updates, or targeted messaging for features, including Docebo Connect (recipe updates) and Docebo Content (course decommission).
- Timeline: early-Q4
Triggered & Just-in-Time messaging via email communications.
- Messaging that focuses on best practices and product adoption adjusted to where you are in your journey.
- Our aim is to ensure you and your learners are getting the best value possible from the platform. To do so, we will provide you with more timely strategic guidance when you need it.
- Timeline: August 2025
Adoption nudges when your learner’s engagement is showing signs that require some attention (for better or for worse).
- A proactive email if our system detects a sudden reduction or spike in license utilization.
- Sometimes it’s planned or expected, but many of you have told us that sometimes you just need a bit of guidance (or even just a heads up) when learner engagement decreases.
- Timeline: August 2025
Monthly Digest of key platform utilization metrics delivered straight to your email.
- A monthly recap of top-line datapoints to give you a quick overview of platform activities.
- Sometimes it’s nice to have some quick talking points to share with your team or leadership; this accomplishes that every month.
- Timeline: August (pilot) / September 2025
There’s a lot to unpack there, but please feel free to share your thoughts here in the comments section or DM me any time, and we’ll be happy to discuss.
PS: No AI was harmed in the creation of this post. (except for this image, but someone else sent that to me, I promise)
