Following. We are in the process of implementing a multi-tiered certification program and are still looking into ways to handle recertification and ways to avoid having an enforced order learning plan as the only solutions.

I'm following as well! We have only been customers for a few years, but this is also a significant pain point for us. It’s pretty frustrating the amount of time and effort we waste to make the system function correctly.  Like you, I have had many meetings, support tickets, and multiple email threads, all of which came to the same conclusion: the system is not where it needs to be regarding retraining/certifications.

I have been hearing “updates are coming” for a while now, and like you, I am starting to lose faith in the platform.

I met with a product manager working in this area a couple months ago and laid out our issues with the functionality & gave provided solutions that we felt could be made. I was told there are changes coming - internally they are working on this functionality, but not to expect the changes quickly. I got the impression that there is a lot of coding/ background stuff they need to work through - and that they are looking at it from the big picture approach. I’m  hopeful they took our suggestions to heart and weren’t just placating us. ;-)   I don’t think we will start to see changes til next year, at the earliest.   

Hi!  I’m just chiming in to say that I manage compliance training for my organization as well.  I would be happy to swap experiences with anyone who is interested.

We’re still in the early days and are considering using certifications for our compliance. But I feel like I hear a lot on here that it doesn’t work well. Could you share what you find that does work well and also the pitfalls?

We decided to use certifications for our compliance training. If there were a better option, I would not use chose to use certifications, but as of now, it’s our best bet. 

We have sort of a special case. We do not do the training at the same time every year. It is a rolling training. For example, the team member should complete the training one year from when they last completed it. 

Pros:

• Because we use rolling retraining, certifications offers less admin intervention (do not have to manually archive and reenroll). It would be impossible to keep up with archiving and reenrolling multiple rolling training certifications for over 17K team members.

Cons:

• Takes away valuable space on the homepage. We had to make sure a certifications widget was front and center on the homepage. Otherwise they can get forgotten about.
• The bulk of our team members do not have work email addresses, so it is up to the store managers to keep up with, not only incomplete training, but now also expired certifications.
• Confusing to the team members. It was/is a change management item because our previous LMS just reassigned training one year from completion. Now, once a training is originally completed, it turns into a certification that they must seek out to retake. 
• A certification stays with a team member even if they no longer require that training (move job roles, depts, stores, etc). They are told to just ignore any expired certifications that are no longer required, but reporting is getting very messy with those just piling up. 
• Our compliance trainings really aren’t certifications, so that in itself is confusing.

There is work being done towards a certification revamp, but in the meantime, this is how we’re having to make it work for us. 

This may not be helpful, but we update our certification course annually and create it as a new course, so as people recertify the LMS views it as a new course. Our users don’t see it that way … but it seems to work well for us.