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PDG: Certification and Retraining Improvements inside Learn

  • 14 Posts
  • 139 Replies
A
Docebian
angela.cascellaDocebian
[FEB 25 Update] Certification Prototype Videos: Key User Flows in Action

Hi everyone, We’re excited to share a detailed look at the new certification experience in Docebo LMS! We’ve completed a full prototype of the MVP and created three short videos showcasing key aspects of the new functionality: 📽 Video 1: Quick End-to-End Overview & Concept Drivers 👇 📽 Video 2: Creating a Certification 👇👇 📽 Video 3: Updating a Certification 👇👇👇 These videos highlight the new streamlined process and intuitive design we’re building to make certification management easier, more efficient and scalable. As always, your feedback is invaluable— so let us know what you think! 📽 Video 1: Quick End-to-End Overview & Concept Drivers 📽 Video 2: Creating a Certification 📽 Video 3: Updating a Certification What’s Next? We’re making great progress in bringing this functionality to life, and while the full development journey will take time, features will be released progressively along the way . We have just completed the development of Learning Plan Persistent Completion

82520
lrnlab
Hero III
lrnlab
Hero III
lrnlabHero III
Group Ownership option in Sandbox - does anyone know what this is?

Been hunting around looking for information on this mysterious addition to Groups. The warning seems pretty dire and so we need more information about what this is and exactly how to it is meant to be used, etc. Who has access to change this does this override a power user’s permissions?

17613
lrnlab
Hero III
N
Docebian
Nicolo MalinvernoDocebian
[NOV24 Update] Certification initiative

We’re excited to provide you with the latest updates on our ongoing Certification initiative! Here's a breakdown of where we are: General updates Building the Foundation: Started development on Milestone 1 Design Finalized for the First Release of the New Certification Milestones explained Milestones 1| Learning plan extension to support certifications use cases Milestones 2-3 | Certifications as an extension of the learning plan Milestones 4-5 | Migration and GA Following milestones Conclusion General updates Over the past few months, we’ve made significant progress in refining the scope of each milestone for this initiative. We’ve confirmed both the overall strategy and the key features to be delivered with each milestone, ensuring a phased approach that delivers continuous value while staying aligned with the broader goals. Building the Foundation: Started development on Milestone 1 We’ve officially kicked off development on the first milestone, which is focused on laying the founda

69519
N
Docebian
aswartz
Helper I
aswartzHelper I
Customer / case involvement in Certification and retraining improvements

I’m feeling a bit frustrated. We had high hopes for this project and our account manager encouraged us to submit feedback and informed us that we would be consulted to make sure the improvements work in real life. We spent quite a bit of time putting together details about the pain points and manual work we have to do for compliance training to be able to effectively report on it and manage renewals which is quite frankly becoming a nightmare. No one has reached out to us. There have been no updates on this project. I have been working with Docebo for about 6 years now and promises of improvements in this area have been made since that time. I’m starting to lose faith. Can anyone provide some insights into what is being done, when it will be delivered and if you are involving real scenarios in the vetting process? Thanks, Aimee

1947
B
Novice II
jgarcia
Novice III
jgarciaNovice III
Retraining Using the Same Course Without Archiving/Reenroll and Without Certifications

Our trouble: Not being able to reassign the same training item without having to use the archive and re-enroll feature. We do not do compliance training at the same time each year for all team members. We treat compliance training as rolling assignments. Reassigned one year (or whatever cadence) after completion (ideally without the team members having to click Renew or go find the training to reassign themselves). Our current work-around: Currently I'm using the certifications tool for any recurring training so that they have the Renew option and can take the same training material again without admin intervention. Some of the trouble that causes: Takes up valuable homepage real estate to put that Renew right in front of them. Users clicking Renew too early or just to try to reprint their certificate which causes the loss of training data since it's archived (and creates necessary admin intervention). Confusion for the users because they were used to training being pushed to their tra

23111
N
Docebian
S
Influencer III
Suzy_qInfluencer III
Course expiry not required sometimes

Hello Brains Trust, I have some courses with Certifications attached which tells the user when to re-enrol via the RENEW NOW being displayed. Some users will not need to redo the course as it may not be part of their current job role requirement (supporting customers), however they may need to complete the course at a later date when their job role changes (take on a new customer to support). If we manually remove the RENEW NOW for some users will this: Affect the course completion history? When user needs to redo the course, we archive and re-enrol so then this will reset the course certification? thanks peeps.

585
A
Novice III
N
Docebian
Nicolo MalinvernoDocebian
[AUG24 Update] Certification initiative

Hi everyone, we are glad to provide you with an update on the Certification initiative. Problem space: Weak relationship between certifications and training Solution space: Certification as a training entity Product solution: Certifications as an extension of the learning plans Release milestones: Delivering progressive values Deliverables overview Design proof of concept - Video Problem space: Weak relationship between certifications and training Thanks to 25+ customer interviews, 60+ customer surveys and 50+ ideas and customer feedbacks we were able to clearly define the main pain points, needs and desires: Limit of the renew process, with the main needs of more options to trigger the retraining possibility to define different learning path for the retraining Lack of clarity for the learners, with the main needs of avoid misunderstanding on the renew action provide to the learner an easy way to see certifications and their statuses The underlying problem identified is the weakness of

100412
N
Docebian
D
DPaulinoNewcomer
Re-take a course

Once a user completes a course, Docebo doesn’t allow a multiple registration if the user completes the course again. We would like for users to be able to re-take a course, as for example, we have mandatory/legal courses (Information Security, Anti-corruption, etc) that have to be completed annually, and we aren’t able to track it after the 1st completion.

25021
K
Novice I
C
cptransitNewcomer
Feature Request for New Design

Our team relies heavily on certificates and retraining for managing compliance, but we've encountered several challenges that we'd like to see addressed in a revamped product. We need a solution that prioritizes automation and action without constant administrator involvement. Unfortunately, the current system has fallen short of expectations, leading to issues due to its limited functionality and poor integration with the parent system. Our organization includes both union and non-union employees, each with unique requirements for training and certification renewals. Union employees are paid for their training and have strict conditions around renewal timing. The current setup is one-size-fits-all, which has caused problems. We’re forced to either enable or disable renewals for everyone, resorting to CSS workarounds to hide renewal buttons for some employees—this introduces its own UI/UX complications. High Priority Requests: Cool-off Periods: Ability to set cool-off periods based on

511
N
Docebian
S
Influencer III
Suzy_qInfluencer III
Reports learning plans mandatory

Hello If a course sits as optional in a learning plan when pulling a report on Learning Plans these non mandatory courses are not included. Is there an option to run reports of LPs and select mandatory/non-mandatory? thanks

946
lrnlab
Hero III
EmreA
Docebian
EmreADocebian
Research activities update! Phase two is starting!

Dear all, My name is Emre, and I'm the UX Research Manager at Docebo. I would like to update you on the next phase of our research activities for this project. The product team has completed the initial research phase, which focused on identifying problems and limitations related to certification and retraining functionalities. It is important to highlight that the first phase of research provided us with valuable insights, allowing us to prioritize the functionalities that will bring the most value to our customers. The next phase of research activities which are starting next week will focus on co-designing the user journeys for two specific use cases: Certification creation journey for admins Certification renewal journey for admins With the help of our customers, we will map out the ideal 'To-Be' journeys. Following this, the design team will create early design concepts and prototypes based on these ideal user flows. These concepts and prototypes will be shared here in the PDG to

1525
D
Guide II
N
Docebian
Nicolo MalinvernoDocebian
Welcome to the PDG for Certification and Retraining Improvements inside Learn!

Hi everyone, we’re so glad you’ve decided to join this Product Design Group (PDG) and be part of improving certifications and retraining inside Learn. We are very excited to hear your ideas, feedback and needs on this specific topic. To begin, please submit this short survey by February 29, 2024. We will be sharing more information as the project evolves throughout the year, and we will also be collaborating with you at different stages of the project. Keep an eye out for much more to come! 😃

3402
K
Contributor II
D
Guide II
dianex.gomezGuide II
Is there a timeline for the Certification and Retraining update?

I am always excited to participate in PDGs. It is fun to be involved in improving Docebo for our users, admins, and stakeholders. In Q1’24, I deployed a new use case using certification and retraining and have run into some glitches along the way. I am currently looking at workarounds and the impact to the design that is currently in place. Knowing that this effort is in progress, I’m wondering if I should keep the current manual process in place while waiting for improvements. Not knowing the timeline expectations makes that decision difficult to make. If you have a timeline or a communication plan, please share. I know you collected a lot of ideas and I know this group would be interested in knowing what the priorities are.

1183
N
Docebian
J
Helper II
joanne.gerardHelper II
Renew Certification link?

Hi everyone, I would be interested to hear what workarounds others have put in place where users are selecting the Renew Now widget multiple times? I find the 'Renew certification' link in the course a much better option than directing a user to My Activities > Certification > Renew Now. It would be great if this link could be added to the certification reminder notification instead of sending them to the Renew your certification page, but I have very little experience with CSS and don't know if this is something that's possible? Have you encountered similar issues with certification renewals and what works best for you? Jo :)

33714
JGildea
Helper II
dklinger
Hero III
dklingerHero III
Huge - thank you!

I may be late to the welcome party - but THANK YOU for getting this story to the forefront with customers in advance.

470
dklinger
Hero III

About this group

Welcome to our Product Design Group (PDG) for Certifications and Retraining. Members of this group should be those who work with, or have an interest in, certifications and retraining functionality in the Learn platform. Through your participation, you will shape the future of our Certifications and Retraining capabilities.

Members

tdconnelly
Docebian
John
Docebian
christina.streetman
Docebian
SuperShaune
Docebian
M
Docebian
jmkachidurian
Helper II
lrnlab
Hero III
K
Docebian
S
Helper II
Jihane
Docebian
A
Docebian
A
F
Novice II
M
gerrodhudson
Docebian
KMallette
Hero I
M
M
Helper II
jdclark2
Contributor II
B
Novice II
EmreA
Docebian
N
Docebian
A
Docebian
R
Docebian
james.buhagiar
Docebian
joanne.payne
colin.schott
Docebian
leilaishtayeh
Contributor II
K
Novice I
G
Novice III
+ 201
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