Skip to main content
Best Answer

Hoping someone has a magical solution for my cert mess

  • August 1, 2025
  • 1 reply
  • 105 views
Lisa C.
Contributor III
Forum|alt.badge.img+1

Turns out if you try to save some time and use a certification for multiple courses, all the course options appear for the user in renewals. 

I am running into this with the two courses I have for Fire Extinguishers.  I have one long course and one short course on fire extinguishers, and I let my customer PUs choose which one to roll out to their team.  What is confusing is now that I have the renewal widget front and center on the homepage for users, when they click on it, they see both courses.  I do have enrollments locked, so in theory, they are only able to take the course they previously did, but it is still confusing.  

I will also really run into this with harassment training.  I made generic annual and biannual certs that meet multiple state requirements.

 

Soo now I suppose I have to create new certs for each course, then pull the data on who already earned it and when, and then assign the new cert.  UNLESS someone has a better idea?? :) 

Best answer by gus

You can use catalogs to restrict which courses specific users will see. It’s annoying and can get a little complex to set up depending on your structures, but we use this for example so users in our global regions can only see ILT courses in their region, and to restrict access to level 1 and 2 courses, since Docebo has no capacity to set prerequisites for courses in any way. You can do auto groups based on course completions. We also push certifications to salesforce (since Docebo also has no way to group users based on certifications) and we then pull that field back from salesforce to identify if a user has a valid or expired particular certification, tol then be able to see a level 1 or 2 catalog, etc.

I hope that helps you out a little.

    1 reply

    G
    Helper I
    • gus
    • Helper I
    • Answer
    • August 1, 2025

    You can use catalogs to restrict which courses specific users will see. It’s annoying and can get a little complex to set up depending on your structures, but we use this for example so users in our global regions can only see ILT courses in their region, and to restrict access to level 1 and 2 courses, since Docebo has no capacity to set prerequisites for courses in any way. You can do auto groups based on course completions. We also push certifications to salesforce (since Docebo also has no way to group users based on certifications) and we then pull that field back from salesforce to identify if a user has a valid or expired particular certification, tol then be able to see a level 1 or 2 catalog, etc.

    I hope that helps you out a little.

    Lisa C.
    Terms & ConditionsCookie settingsAccessibility statement