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Question

AICC courses not playing

L
Helper III
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I already have a ticket in, but it helps to narrow things down if I know if it’s just us.

We are seeing a 403 error when users try to launch an  AICC course. These are courses that used to work. The error says Internal Access only.

The courses are configured to launch in a new tab, if that matters at all.

Anyone else seeing this?

5 replies

M
Contributor II
  • mzirnhelt
  • Contributor II
  • 16 replies
  • January 8, 2025

Are these your own courses or from a content partner?  I ask because we have a ticket open about issues with AICC courses from LinkedIn Learning that load infinitely or give a 403 error.  

lrnlab
Hero III
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  • lrnlab
  • Hero III
  • 4861 replies
  • January 8, 2025

pop-up blockers?

L
Helper III
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  • lhubbard
  • Author
  • Helper III
  • 187 replies
  • January 8, 2025
mzirnhelt wrote:

Are these your own courses or from a content partner?  I ask because we have a ticket open about issues with AICC courses from LinkedIn Learning that load infinitely or give a 403 error.  

These are from a provider, in this case OpenSesame. ​@mzirnhelt  When did you start experiencing issues?

 

​@lrnlab Unlikely to be popup blockers since this is not browser specific and also occurs on mobile devices.

M
Contributor II
  • mzirnhelt
  • Contributor II
  • 16 replies
  • January 8, 2025

​@lhubbard we just noticed it yesterday, but with the holidays it could have been going on for awhile without anyone seeing it.

L
Helper III
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  • lhubbard
  • Author
  • Helper III
  • 187 replies
  • January 8, 2025

​@mzirnhelt I had users still able to take AICC content as of 11:30am Eastern Time yesterday. That’s the only solid time frame I’ve found so far.

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