Is there any way to send announcements to certain groups without having to schedule a notification? For example, if office hours are unexpectedly cancelled or rescheduled with a group within Docebo we will need a way to reach out to that specific group with that information. Any advice on how this is handled is appreciated!
Answer
Announcements Feature?
+1Best answer by lrnlab
Hi
- If your group has a manager, that manager can send individual emails
- If you are an admin and the group you are needing to communicate with are all enrolled in the same course, you can use the “Send Email” option under the Enrollments tab to this
- on the Enrollments tab, select all users you wish to communicate with
- click Choose Options (bottom right)
- Send Email
- another option, probably the best one, is the Newsletter function. Here you can create you own message, add attachments and target any group you have access to.
- under the admin menu, locate Newsletter
-
under “ADD” you can choose users, groups, branches, etc.
+10Hi
- If your group has a manager, that manager can send individual emails
- If you are an admin and the group you are needing to communicate with are all enrolled in the same course, you can use the “Send Email” option under the Enrollments tab to this
- on the Enrollments tab, select all users you wish to communicate with
- click Choose Options (bottom right)
- Send Email
- another option, probably the best one, is the Newsletter function. Here you can create you own message, add attachments and target any group you have access to.
- under the admin menu, locate Newsletter
-
under “ADD” you can choose users, groups, branches, etc.
+1Hi
- If your group has a manager, that manager can send individual emails
- If you are an admin and the group you are needing to communicate with are all enrolled in the same course, you can use the “Send Email” option under the Enrollments tab to this
- on the Enrollments tab, select all users you wish to communicate with
- click Choose Options (bottom right)
- Send Email
- another option, probably the best one, is the Newsletter function. Here you can create you own message, add attachments and target any group you have access to.
- under the admin menu, locate Newsletter
-
under “ADD” you can choose users, groups, branches, etc.
This is amazing
+5Hi
- If your group has a manager, that manager can send individual emails
- If you are an admin and the group you are needing to communicate with are all enrolled in the same course, you can use the “Send Email” option under the Enrollments tab to this
- on the Enrollments tab, select all users you wish to communicate with
- click Choose Options (bottom right)
- Send Email
- another option, probably the best one, is the Newsletter function. Here you can create you own message, add attachments and target any group you have access to.
- under the admin menu, locate Newsletter
-
under “ADD” you can choose users, groups, branches, etc.
This is amazing
Stephanie D.
+1I will definitely keep that in mind
+10great addition 
Just as an extra note here for admins. Since Docebo does not log emails sent to learners, there is a feature in Docebo that you can include an email address as a CC to all emails sent from Docebo. It is a clunky way to do it, but it does work for a sort of log.
Under the advanced module under advanced settings (yes… advanced advanced...must be super advanced) there is an item “CC this email address for all emails sent by the platform (except for the recover password email)”
You can enter an email address in there and get ready to fill your mail box. We currently use a Gmail account to handle this so it does not blow up our servers with email.
Ideally though it would be better to have this as a BCC instead of a CC so that customers or learners are not getting an email with a CC that is something like “Docebo.email.log@domain.com”
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