Hi everyone,
My organization launched Docebo in June 2023. We have approximately 4,000 employees across 19 departments, with 32 Power Users who track training, manage enrollments, and run reports. Roughly 60% of their employees don’t regularly use computers and are often away from their primary work sites.
We rely on certifications to maintain compliance with required licenses, such as Forklift, CDL, and Flagging, among others. To support this, I’ve been managing a manual process that captures individuals who did not interact with the renewal button -primarily for instructor-led trainings. For all ILT courses, I run completion reports and then use a CSV upload to reset certification dates, ensuring I capture any outliers.
When we first launched, archiving a user’s record as an admin would trigger an updated certification date once the user completed the course again. Recently, I’ve noticed that this no longer happens when an admin archives a record, the certification date does not update after the employee retakes the course. I am working to build an audit dashboard to track courses attached to certifications that have conflicting completion/award dates, so we can stay on top of corrections. However, until then, the lack of connection between archival records and certifications complicates my process for eLearnings.
Are you using certifications better? Do you have a large population of field staff or deskless workers that you manage effectively? I’d love to hear from you.
