We recently started using the Certification and Retraining area more extensively. We have several Certs set up for Anti-Harassment Training (different certs for employee vs manager and state specific options), which were set up in February. I manually uploaded certification records for those who had prior valid completions in early March, so that they would get notifications of their upcoming expirations starting in April and beyond. I created a brief procedural training explaining how certifications work, and what to do to renew them.
Since then some of the records have updated without issue as our team members go in to renew them, but I’ve found a handful of other individuals who have enrolled in and completed the most current training option and their records have not updated. I can find no discernable difference on the system between those who are updating correctly and those who are not.
In these instances there was a “retired” training that is now under maintenance and cannot be accessed for record keeping, and the new training that is current and active. These users have all completed the new training, and all of them enrolled in and completed the training after the certification was set up. Even with the audit trail, I have no real way of knowing if they followed the “appropriate steps” to go through My Activities to seek out the course or if they searched it globally and enrolled in it that way, but since they wouldn’t have taken this course version before I’m honestly not sure if that would matter or not. One of the users who did not update was enrolled in the new version by me as an admin and her record did not update.
Any ideas on why some of these records aren’t updating/overriding the old record when the new completions occur?
