Hello, I have a workflow for recertification that has failed and I’m trying to sort out where and why.
How things should work: A user holds a certification for 365 days. On renewal they follow the renewal process and take a course to recertify. Upon completion of the course, a notification (email) is sent to the person tracking their certifications. The notification is sent based on the course completion, not the certification, I’m not sure if that makes a difference.
What is happening: A user went in to recertify. Immediately when the user accessed the course, the notification email was sent (the exact same timestamp he accessed the course, it sent the completion email). Reports show that he didn’t spend enough time in the course and also show him as “in progress.” If the notification is sent upon completion, I can’t figure out why the email would be sent at all.
This is an OSHA-related safety topic so it is concerning that this might happen again if it happened once.
Does it matter if I check this box for the certification?: Allow users to retake the same course or learning plan to renew their certification. Every user's prior tracking will be reset as soon as the certification is renewed.
Below is a screenshot of the audit trail of the events in question. The notification email was sent at 3:04 which is exactly when the most recent 5 actions were taken (automated).
For the course itself, it is an elearning course with one SCORM object. The SCORM is set to 100% completion as the completion trigger.
