Hi everyone,

I'm seeking input from other customers regarding certification renewal workflows.

Current Setup:

• Learners are initially enrolled in Course A during onboarding (30-day soft deadline)
• Annual recertification is required one year from the completion date
• A Certification has been created to manage this process
• Automated email notifications are sent 30 days before certification expiration
• Learners have flexibility to renew anytime before expiration

Challenge:
When learners click the "Renew" button, two issues occur:

1. They receive the default course enrollment email
2. They see conflicting deadlines:
   • Course shows a 30-day completion window
   • Certification expiration email indicates next-day expiration (e.g., if the learners waited until a day before the expiration date)

While we know Docebo is working on redesigning the Certification & Retraining app, I'm interested in learning how other customers are managing this situation in the interim.

Thank you for sharing your experiences!
Ziv