We have eLearning modules that need to be renewed on a annual basis, every two years etc so we have certifications for them. Users get notified 4 weeks and 1 week prior to the certification expired date and 1 day after it has expired. All notifications include the link to the certifications page in the system. I then go into the system a week later and archive the completion if they have not completed it yet this is so it doesn't show as complete moving forward again they receive a notification.
I have noticed some users certifications are not automatically updating but their completion date is in the actual course. I have looked at everything and I can’t find a common reason for it. Most of the courses and learning plans have validity periods set but they have soft deadlines so this shouldn’t affect it as far as I am aware.
Has anyone else experienced something similar or know why this might be happening please?
If I can’t work it out my only option is to download a report on a weekly basis of completions for those courses and manually update the certificates.
