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Comslider Issues

  • August 25, 2022
  • 8 replies
  • 195 views
Andy.Carrillo
Novice III

Hello everyone, 

 

We’ve been using Comslider on our platform for a while now with no issues. It appears that after this past weekend our slider won’t slide. Our team hasn’t made any changes on the Comslider side of things. Has anyone else experienced issues with Comslider lately? 

Best answer by dklinger

Hi @Andy.Carrillo.

No problems like that - a suggestion - make sure that your license is in good shape?
We have seen some funkiness with the overlaid text, but it seems to come and go with version(s) of browser.

8 replies

dklinger
Hero III
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  • dklinger
  • Hero III
  • Answer
  • August 25, 2022

Hi @Andy.Carrillo.

No problems like that - a suggestion - make sure that your license is in good shape?
We have seen some funkiness with the overlaid text, but it seems to come and go with version(s) of browser.

Bfarkas
Andy.Carrillo
dklinger
Hero III
Forum|alt.badge.img+11
  • dklinger
  • Hero III
  • August 25, 2022

For example:

This seems to comes and goes. Once the carosuel refreshes once and or a person changes the size of text with browser (Ctrl + or Ctrl -) it is gone.

Andy.Carrillo
Novice III
  • Andy.Carrillo
  • Author
  • Novice III
  • August 26, 2022

Hi @Andy.Carrillo.

No problems like that - a suggestion - make sure that your license is in good shape?
We have seen some funkiness with the overlaid text, but it seems to come and go with version(s) of browser.

That’s what it was! We had a problem with our Comslider license. We were capped at 30k views so the image remained static. Thank you for the suggestions! 

dklinger
Bfarkas
dklinger
Hero III
Forum|alt.badge.img+11
  • dklinger
  • Hero III
  • August 26, 2022

Woot woot. @Andy.Carrillo  if you run into that text thing-y above - let me know too. For whatever reason it shows up every now and then, we haven’t pinned down a clean root-cause and it has hit a problem list for us.

pmo
Docebian
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  • pmo
  • Docebian
  • August 26, 2022

Just want to jump in and say Huzzah! Thanks @dklinger!

 

gstager
Hero III
Forum|alt.badge.img+8
  • gstager
  • Hero III
  • August 26, 2022

That’s what it was! We had a problem with our Comslider license. We were capped at 30k views so the image remained static. Thank you for the suggestions! 

@Andy.Carrillo There is a no license option if you’re ever interested in playing with it. May not look as nice as Comslider and could require a tad bit more work to get going but there are zero limits.

 

Greg
wplaisted
  • wplaisted
  • Newcomer
  • October 5, 2022

I have recently experienced this issue as well. The text is cut off within the Docebo pages but looks normal within the Comslider edit page. When we resize the browser (zoom in/out) it resolves the issue. Any solutions so that we don’t have to zoom in/out for the text to display correctly upon page load? I tried changing the text size and centering it within Comslider but it still appears cut off.

 

dklinger
Hero III
Forum|alt.badge.img+11
  • dklinger
  • Hero III
  • October 19, 2022

I have recently experienced this issue as well. The text is cut off within the Docebo pages but looks normal within the Comslider edit page. When we resize the browser (zoom in/out) it resolves the issue. Any solutions so that we don’t have to zoom in/out for the text to display correctly upon page load? I tried changing the text size and centering it within Comslider but it still appears cut off.

@wplaisted - I got it - but it is something that is hidden until it is in front of you.

Uncheck Responsive

When you uncheck responsive - you get nothing acting weird anymore - other than you will probably have to adjust the story. When responsive is checked off - I believe that is where browsers are acting finicky with it.

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