Employee absent from a course - can't rebook onto a new date

This is a known barrier for users. They can be enrolled in a single session at any time whether they attend or not. Only thing they can, if enabled, is to switch to another session however this will keep track of their absence in the previous session + this setting that allows a user to move to another session also has a flaw. If a user was already marked as attended, they can switch to another session thereby removing the previous completion; so use it sparingly if at all. 

What we do to circumvent this is to mark the user as not attended, then archive the enrolment record with the “in progress” status and re-enrol them.

This is the only way I have found to get around this unless you want to manage everything via an admin. Only admins can a user to more than one session in the same course.

Something we have done to track this is create Enrolment Additional Fields.

We have them configured for the date of cancellation (date field), the reason (drop down with pre-populated options) and then for comments where we can input which admin dealt with the cancellation, what session we then enrolled them on and how we found out about this (free text). We have 3 of the date and reason so it gives us tracking for maximum of 3 instances. 

I have also found this a flaw when I have been building and configuring our new system.

I agree with ​@lrnlab - my suggestion if you need to maintain the absence record for the other session would be to look into archiving the enrollment.  I think you should be able to use the archive and re-enroll option and that would allow them to choose a new available session and you’d still have the enrollment record from the absent session as well.

Sorry, just jumping in off of the back of this.

Are you able to see the enrollment record from the absent record on the delegates profile? I know you can go into the “Archived Enrollment” section within the Enrollment tab to see this.