Hi everyone,
I’m new to the system and need some assistance in understanding how to cancel an enrollment without losing the initial enrollment data. I'm concerned about maintaining accurate tracking of enrollments and cancellations. If we enable users to 'unenroll,' how do we ensure the proper tally of enrollments and cancellations? Any guidance or insights on this matter would be greatly appreciated.
Best Answer
Enrollment Cancellations
+1Best answer by lrnlab
There is no real way to track this except via the Audit Trail app where you could see the enrolment and unenrolment actions performed but not all the details. If you need to keep users in a session but show them as cancelled, consider 2 things...users cannot self-enrol into the same course but a different session concurrently; only a PU sir super admin can do that. If that’s ok with you, you could use one of the lesser-used statuses to act as a “:cancelled” status, like “suspended” or “overbooked”. Please test the behaviour on the user end of using the “suspended” option as I believe it locks the course for the user.
+10There is no real way to track this except via the Audit Trail app where you could see the enrolment and unenrolment actions performed but not all the details. If you need to keep users in a session but show them as cancelled, consider 2 things...users cannot self-enrol into the same course but a different session concurrently; only a PU sir super admin can do that. If that’s ok with you, you could use one of the lesser-used statuses to act as a “:cancelled” status, like “suspended” or “overbooked”. Please test the behaviour on the user end of using the “suspended” option as I believe it locks the course for the user.
How do we get Docebo to consider this as an option? This is something that we track, and while the auditing option is nice, it is just an added step that is cumbersome. It should be able to be on the enrollment tab of the course.
+10Keep voting and bring it up when you can with other clients to draw more attention to this request.
Here;’s one idea but there are a few more (don’t worry about the closed status, please just vote it up)
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