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Question

How do you deal with users who are in two different companies?

  • April 17, 2025
  • 6 replies
  • 42 views

Bkatzman
Influencer III
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Greetings,

Situation:
User joe@joe.com is in the LMS under the company United Widgets.

Another company, Piper’s Parcels, wants to have joe@joe.com access their assets. 

As you may know, when you try to import joe@joe.com (without updating existing users) it would fail since the email address is already in the system.

 

How do you all get around this?

 

Thanks for your help. I greatly appreciate it.

~B

6 replies

JeanetteMcVeigh
Hero III
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If you create a group, put the user in the group and then provides access to the assets to that group - that could work…

Not exactly sure what assets you are referring to...that could change things, but maybe groups is your answer.

Or, maybe they have work specific email addresses they can use, therefore, the same person, but two different logins - assuming in two diff branches then.


lrnlab
Hero III
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  • Hero III
  • April 17, 2025

Sounds like you are using the email address as the username? If you are OK with a single user having more than 1 profile, you can create a different username (assuming you haven't selected the hard option that only allows the email to drive the username (username = email).

As mentioned above, you can use groups to grant access to assets not necessarily in the same domain. Same goes for catalogues and other parts where groups are allowed for controlling visibility. (ie: channels)

When you mention “different company” are you referring to two different instances or are you using extended enterprise and this is a sub domain?


KMallette
Hero II
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  • Hero II
  • April 17, 2025

@Bkatzman We’ve always forced unique email addresses, so somebody has to change. Our rule of thumb was first one in gets to keep it.


Bkatzman
Influencer III
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  • Author
  • Influencer III
  • April 17, 2025

Sounds like you are using the email address as the username? If you are OK with a single user having more than 1 profile, you can create a different username (assuming you haven't selected the hard option that only allows the email to drive the username (username = email).

As mentioned above, you can use groups to grant access to assets not necessarily in the same domain. Same goes for catalogues and other parts where groups are allowed for controlling visibility. (ie: channels)

When you mention “different company” are you referring to two different instances or are you using extended enterprise and this is a sub domain?

@lrnlab thanks for the suggestion. Yes, the situation involves an Extended Enterprise client who is trying to import providers that are already in the root domain under their company. 

 


lrnlab
Hero III
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  • Hero III
  • April 18, 2025

I would suggest you create a 2nd domain and not leave anyone at the root. You’ll have better control this way. Also if you ever wanted to enable SSO for one group and not the other, the using a 2nd domain will allow that since if you enabled this at the root, those that are in your SSO directory could not get in, unless you leave the login panel with the SSO button in place. You’ll have additional config options when using the sub domains...just a thought.


JZenker
Guide II
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  • Guide II
  • April 21, 2025

Unfortunately, the user database is shared across any extended enterprises or domains you would create. Best way is unique usernames for each account