Best Answer

New error message when using direct enrollment link

  • 10 January 2023
  • 6 replies
  • 101 views
Kristi Jarvis
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Userlevel 1

We had an instructor of a course session receive the following error message when she used the direct enrollment link to try to get into the course to log in. 

 

  1. We teach this same course each month, provide the same (direct enrollment link) to all learners and instructors, and have never had this error come up. Anyone know why it did? 
  2. Is using the direct enrollment link not recommended for the purpose of entering courses you’re enrolled in as a learner and/or instructor. If not, what do you suggest? 
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Best answer by lrnlab 10 January 2023, 19:08

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Kristi Jarvis, Realty Austin | San Antonio

6 replies

lrnlab
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Userlevel 7
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Are you saying they have always used the link as a means to access the course and suddenly it’s working differently? 

have you checked your course settings to confirm your enrolment policies are correct?

Kristi Jarvis
Rank
Userlevel 1

Hi @lrnlab, yes we’ve always used the link as a means to access and suddenly one of our instructors receied that error message when trying to join using the link. 

 

And yes, the course settings are the same as always.

Kristi Jarvis, Realty Austin | San Antonio
lrnlab
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Userlevel 7
Badge +7

hmm, so you might try the usual, clearing cache, history, etc. and see if that helps.

I’ve never seen that message so if that doesn't work, definitely log a ticket with support

Kristi Jarvis
Rank
Userlevel 1

@lrnlab thank you for your help! 

Kristi Jarvis, Realty Austin | San Antonio
lrnlab
Rank
Userlevel 7
Badge +7

Did you solve the issue?

Kristi Jarvis
Rank
Userlevel 1

We haven’t been able to replicate it again, so so far so good! 

Kristi Jarvis, Realty Austin | San Antonio

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