Question

notification for waiting list


Userlevel 4
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We are having a few issues where a user is enrolling on a session that is full and therefore being place on a waiting list.  As they don’t get a notification they don't realise they will be automatically enrolled when a space becomes available.  The reason this is an issue is when they do get automatically enrolled they have since forgotten about the course and can no longer attend.

So my question is - is there a notification that tells people they are on standby (and they should keep a note in the diary in case a space becomes available), or is there a notification that tells them they have been enrolled on a course as a result of someone else unenrolling?


8 replies

Userlevel 7
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Hi @KTJD I had a look at the one called, User waiting to be enrolled in a course, and it looks to have some session short codes...perhaps you can try if you haven't already?

There is still a serious gap for virtual session details (as you can see by the bold comments below)

 

Userlevel 4
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Do you know what the trigger is for this notification?  is it the course or the sessions.  Its a notification to let people know they are on the waiting list for a session we need (not a course)

Userlevel 4
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also on the same note.  how can we stop notifications where people have been enrolled from a waiting list when the course has already happened i.e.  someone is removed from a course as they didn't show up, it creates a space and then someone is invited after the course has finished.

Userlevel 7
Badge +6

Do you know what the trigger is for this notification?  is it the course or the sessions.  Its a notification to let people know they are on the waiting list for a session we need (not a course)

I would assume it’s the course but when I saw those tags for the sessions (can’t recall if they have always been there or not + the odd comments look like someone just added this + the fact that some short codes that do not appear in the notification list still work in other templates) led me to think this could work for you. If you have some time, I would certainly run few test cases to see what this notification is actually doing.

Userlevel 7
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also on the same note.  how can we stop notifications where people have been enrolled from a waiting list when the course has already happened i.e.  someone is removed from a course as they didn't show up, it creates a space and then someone is invited after the course has finished.

that’s a good question...I would have assumed that if a session enrolment date has passed, the user in the waitlist would not be automatically added to a past session...if this is the case, I would say this is normal behaviour and perhaps a ticket should be raised. You may want to ensure that your sessions have an enrolment deadline and check whether that makes any difference to prevent a user on the waitlist from being enrolled into a past session.

Userlevel 4
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also on the same note.  how can we stop notifications where people have been enrolled from a waiting list when the course has already happened i.e.  someone is removed from a course as they didn't show up, it creates a space and then someone is invited after the course has finished.

that’s a good question...I would have assumed that if a session enrolment date has passed, the user in the waitlist would not be automatically added to a past session...if this is the case, I would say this is normal behaviour and perhaps a ticket should be raised. You may want to ensure that your sessions have an enrolment deadline and check whether that makes any difference to prevent a user on the waitlist from being enrolled into a past session.

We are still struggling with this.  I’m guessing the enrolment deadline only comes into play when someone enrols (which, if a course is full, could be anytime before the session date).  We had an instance today where someone received a booking confirmation on the 25th for a session that happened on the 24th.  This should not happen and I can’t work out how to stop it.

Waiting lists don't really work as they should.  We would like:

  • Session is advertised
  • When session is full, users are put on standby(waiting list)
  • If a space becomes available, standby users gets automatically enrolled (as long as its before the session date)
  • once session has started or passed, no more booking can happen and no notifications should go out. Standby users are automatically removed from session waiting list and placed on course waiting list (and maybe even a notification to tell them they missed out this time but look out for other date)

The other issues is that if someone is on standby for a course, they cannot see or book onto future sessions.

I can’t be the only one battling against this?? :( 

 

 

Userlevel 7
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you are not alone @KTJD 

Userlevel 1

This is also an issue for us. I need to be able to have a notification that I can manage (an auto email) that says to the person (user) you have been added to to a waiting list. Also you have now been automatically enrolled into the course from the waiting list and here is your calendar link for them to add to their calendar so they can be reminded to attend. 

THIS IS DESPERATELY NEEDED

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