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Question

Outlook calendar confirmations not being sent to all users

  • May 21, 2025
  • 1 reply
  • 40 views

jburris
Novice I

I’ve set up several sessions for users to enroll using direct links. Some users are getting calendar confirmation emails and others are not. 

Is there a setting I’m missing to make sure users receive a confirmation email with an Outlook Calendar attachment to add to their calendar?

1 reply

lrnlab
Hero III
Forum|alt.badge.img+10
  • Hero III
  • May 21, 2025

We’ve had similar intermittent issues where only some users were not receiving these invites and we could not figure out why. We had a ticket opened but since if difficult to replicate and predict, they have a hard time pinning down the issue. If you can replicate the issue, you might have better luck with support. Definitely open a ticket.