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We created profiles for Power Users to create, edit and export Reports for Training Record purposes.  Our Power Users have access to all Users of certain Branches but Reports only pull Users that were in the platform at the time of granting access.  Users activated in the platform after the date of granting access do not pull into the Reports.  I have searched the Community, University, and reviewed permissions and cannot locate a setting or correction for this issue.

Has anyone experienced this and were you able to find a setting so that when the Power User pulls a Report, it includes all Users at the time they pulled the Report, not when they were given permission?

Thank you!

@Brianne.Jones I don’t think that there is a specific setting that would be related here. Could you share how your report is configured? Some other thoughts: Are you using Extended Enterprise? Were the PUs created by a Super Admin, or another PU? Was the report created by a PU or a Super?

...and just to not miss the obvious, the learners who are not getting picked up ARE assigned to the branches related to the reports? Are there sub-branches involved?

 

@KMallette We have a couple customer reports created for Training Record purposes (1 showing training status for selected user(s) & the other for all users assigned to an E-Learning Course).  In the User-based Training Report it is set to include all Courses, all Course Types, All Expiration Dates, and we can filter out deactivated users if we want.  Our Power Users have no problem running the Reports, but they only include Users who were in the platform when we gave them the Power User Reporting Profile.  Super Admins created our Power Users.

Super Admins created the Reports and we have had our Power Users create Reports so they can edit.  

We currently only have users in the platform for the Branches selected.  No Sub-branches.

Thank you for your feedback!

@Brianne.Jones Humm… I might reach out to support for help if you haven’t done so already.

Update:  If our Power Users create the report themselves, then they have access to all active users.

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