Thank you to everyone who attended our January 2026 Product Release Series webinar on What’s New in Docebo. If you missed it, you can catch it here on demand.
We got a lot of great questions during the live event. While we answered many on the spot, there were some we couldn’t get to. Below you’ll find the first batch of those remaining questions, and we’ll be adding more updates next week.
| Question | Answer |
| Hi! Can you drop a link to the release notes here? | The Release Notes are published in Docebo Help here: https://help.docebo.com/hc/en-us/articles/19807231971474-Product-updates |
| Are these tools for all packages? Can they also be broken down by price point packages? Thanks! | The release overview covers the full Learning Platform. For package- or pricing-specific details, please contact your Customer Success team. |
| Anything known to affect custom CSS pages in this release? | Yes, there is a known area to be aware of. For Docebo Content by OpenSesame, we’re updating the admin content details page. If you’ve applied custom CSS specifically to that page, you may see minor visual impacts—such as colors not fully respecting custom selections or small misalignments of buttons and overlays. This is consistent with what we’ve seen in previous LSM design updates. Any issues can typically be resolved through CSS adjustments, and Docebo Support can assist if needed. |
| Was that first slide implementations just for January, or what is coming over the year? | The webinar covers January releases only. For future releases and roadmap updates, subscribe to the Product Updates page here; https://community.docebo.com/product-updates |
| In creator, will we eventually be getting AI images? It would be great if we could not only create images, but if we use AI to create a lesson, that it can also add images to it. | Yes, this is an active area of development for Creator. We’re working on AI image generation both as a standalone capability and as part of AI-assisted lesson creation, so content can automatically include relevant visuals. These enhancements will roll out progressively over the coming months. |
| Has the SAML porting been moved to a different rollout date? I thought this was also due to be released in Jan 26. | Yes. During the final phase of development, we identified a potential issue that could have affected some login experiences, so the release was postponed. We’ll keep you updated on the new release timeline as soon as it’s confirmed. |
| Are there any enhancements planned for reporting/analytics. | Yes—enhancements to reporting and analytics are coming. You can expect: Expanded Learn Insights dashboards, including interactive views such as Observation Checklists / Insights dashboards, giving you a single place to track completions, overdue items, and bottlenecks, with data available for export. Pre-set dashboard filters, so key dashboards open with relevant filters already applied—reducing manual setup and helping teams get to the right data faster. New analytics experiences in Harmony Copilot, including a dedicated Harmony Analytics agent (Conversational Insights) that lets admins ask natural-language questions about enrollments, completions, in-progress learners, and trends—without building reports or dashboards. |
| Hi, do you know when Harmony search will be expanded to the Go1 Content library? | We presently do not support Go1 and OpenSesame in Harmony Search. |
| When can we anticipate a pricing model for the AI Coach? Cool feature but now that there is a cost, harder to get buy-in. | Pricing for AI Virtual Coaching is part of the AI Credits System, which is already live. https://help.docebo.com/hc/en-us/articles/31318530800786-AI-credit-system-overview. This system applies to a small set of advanced, infrastructure-intensive AI features: AI Virtual Coaching, AI Content Builder, and AI Video Presenter. Credits tie usage directly to the infrastructure and value required to deliver AI-driven experiences. For AI Virtual Coaching specifically, credits are only consumed when learners take simulations, not when simulations are created or configured. This ensures costs are driven by actual learner engagement rather than setup or experimentation.Rather than a flat fee, this approach allows customers to pay only for the advanced AI capabilities they actively use. For pricing specifics or to discuss how this impacts your account and internal buy-in, your Customer Success team can walk through the details. |
| Is AI virtual coaching available for everyone, or is it this an add-on product? | As part of our broader investment in AI, a small set of high-cost, infrastructure-intensive features—AI Virtual Coaching, AI Content Builder, and AI Video Presenter—moved to a credit-based model starting in January. Credits are purchased as a one-time add-on and are consumed based on actual use. For AI Virtual Coaching specifically, credits are consumed only when learners take simulations, not when simulations are created or configured by admins. Credits are valid for the duration of the contract term, with one rollover permitted at renewal. Importantly, most Creator functionality remains included as before; only the most resource-intensive AI capabilities draw from credits. The intent of this model is to provide flexibility, align costs with real usage, and support sustainable long-term investment in advanced AI features. For AI Virtual Coaching specifically, credits are only consumed when learners take simulations, not when simulations are created or configured. |
| Can we have the 'Show page info boxes' OFF as default PLEASE? | Currently, the Show Page Info setting is natively enabled by default. As a workaround, it’s possible to hide these pop-ups using custom CSS, though this isn’t guaranteed across all browsers or future UI updates. If this behavior changes in the future, your Account Team can confirm. |
| Is AI Virtual coaching already set up in the Sandbox? | Yes. It will be available on all installations starting January 28. |
| How long will the simulation answers stay in the system? | Simulation reports remain available to learners indefinitely, so they can return at any time to review their feedback. |
| I’m in my admin menu and do not see these. | It will be available on January 26th on all installations |
| Can we tailor how AI Harmony should perform for a particular company, I work in a very regulated industry and we want to customize it based on the guardrails we have. | Harmony Search generates answers based on the content available within your platform. For regulated environments or additional governance needs, we recommend working with your Customer Success team to review your specific use case. |
| if we don't have AI coach enabled, would that option be hidden in creator? | Yes. If AI Virtual Coaching is disabled, the associated flows and options within Creator will be disabled as well. |
| Something missing from Creator is text-to-speech WITHOUT an avatar. We use Articulate for larger trainings, but for shorter/easier trainings we would like to use Creator. However, the team won't use it because there is no text-to-speech only. Any information on when that would be available? | Yes. We’ve started development on this capability. Our current target is March/April 2026, though timing may adjust as development progresses. |
| Could I create an AI scenario that demonstrates group behaviors or is it just one on one. | Today, AI Virtual Coaching scenarios are one-on-one. Group-based scenarios aren’t supported yet. This is a compelling use case, and we encourage sharing more context and examples in the Community to inform future explorations. |
| As a learner, how can I review the feedback report after exiting the scenario? | Learners can return to the lesson at any time and access their feedback report. Additional learner-facing enhancements around review and feedback are planned for upcoming releases. |
| Can you make the avatar more agitated? | Yes. Within the AI Virtual Coaching scenario builder, you can select predefined characters and adjust character attitudes to influence tone and behavior. |
| Can the simulated scenarios be exported as videos to be used as examples in training content? | No. Scenarios are not saved as video recordings, primarily due to data privacy and compliance considerations. |
| Could you elaborate on known minor impacts to custom CSS pages please | The most common impacts are color mismatches or slight misalignment of UI elements such as buttons and overlays. These issues are specific to customers using custom CSS on the OpenSesame admin content details page and can typically be resolved with CSS updates via Support. |
| For the AI Virtual Coaching feature, what reporting will be available to managers so they can see how their users are progressing in their learning? Our managers want to be able to access the recordings, AI-generated evaluations, and transcripts. | We’re actively working on this. Initial reporting capabilities are planned for later in Q1, with more comprehensive reporting, including deeper insights and evaluations, planned for Q2. |
| What is the "Cost per Use" for the AI Coach? I.e. for a single learner to use the AI coach, if they take the same Coaching module is there an additional Cost | Pricing for AI Virtual Coaching is part of the AI Credits System, which is already live. https://help.docebo.com/hc/en-us/articles/31318530800786-AI-credit-system-overview. Credits tie usage directly to the infrastructure and value required to deliver AI-driven experiences. For AI Virtual Coaching specifically, credits are only consumed when learners take simulations, not when simulations are created or configured. If a learner repeats the same coaching module and starts a new scenario, credits are consumed again because each scenario is generated in real time and treated as a new experience. For pricing specifics or to discuss how this impacts your account and internal buy-in, your Customer Success team can walk through the details.Please consult with your customer success team for applicable pricing. |
| We have a call centre and our trainees never interact with a person face-to-face - are there any features that fit an audio-focused environment? Also, how percise can the AI coach be - can they be agitated, only use specific terms our users use, etc.? | Yes. AI Virtual Coaching supports three interaction modes, designed to match different types of work environments and training needs. Chat- and voice-based simulations are ideal for teams that primarily operate through email, messaging, or phone-based interactions. New video-based simulations are best suited for roles that rely heavily on in-person or face-to-face conversations, where body language and presence matter. Across all three modes, the experience can be highly customized. Scenarios can be tailored by role, tone, and character behavior, to reflect real-world interactions. |
| When will Power Users get access to Harmony Copilot? | Harmony Copilot access for Power Users is coming. The team is actively developing this, and it’s planned to roll out in the next few months, with access scoped by each Power User’s existing permissions and assigned resources. |
| Is Harmony able to answer questions that are asked from courses created by the admin? | Yes—Harmony can answer questions based on admin‑created course content, both through Harmony Search for learners and the Harmony Copilot sub‑agent for admins. |
| Hello, is the Harmony Analytics Agents only available to Super Admin or also available to PowerUsers? | Yes. Harmony Copilot is currently limited to Superadmins. Expansion to Power Users is in progress. |
| Are their any plans to also make Harmony AI credits-based? | No. At this time, there are no plans to make Harmony credit-based. Only AI Virtual Coaching, AI Content Builder, and AI Video Presenter use credits. |
| How do we join the Harmony Copilot Conversational Analytics beta? | Please contact your Customer Success Manager or Account Manager. |
| When will the 'Insights' interactive dashboard be accessible to power users? | Insights dashboards can already be assigned to Power Users. https://help.docebo.com/hc/en-us/articles/21635520088978-Assigning-dashboards |
| How do I get Harmony on to my account? | From the Admin Menu, open the Artificial Intelligence app and activate Harmony from there. |
| Is Harmony copilot still for superadmins only? Are the plans to make it available to powerusers? Of course it would limit the information to tasks the powerusers could do | Yes, Superadmin-only today. Power User access is coming and will be permission-aware. |
| Regarding Harmony as a learner I love that it pulls from courses and provides sources. Are there plans to add API's to ingest information outside of the LMS such as a KB? | Yes. We’re currently running a Developer Portal beta focused on technical documentation. A new APIs portal is planned next, which will enable deeper AI and API integrations. |
| Are there any plans to update a useable Calendar feature? Rather than just having a calendar to view, have one more like Blackboards calendar where trainer can put important dates, etc. Especially with ILT courses coming. | We’re aware of current limitations. We encourage submitting ideas and tracking in the Community, which we actively monitor when shaping roadmap priorities. |
| Will we be able to link external certificates in Docebo courses? | Yes. External certificates can be linked through Credly or Accredible integrations via Docebo Connect. If you are using one of these integrations, you’re already set up to support this. |
| For the restricting settings for power users, will you need to go into each course one by one and assign the permissions for power users? | Yes. You can do it one by one via the UI, or do it in bulk via APIs (so you don’t necessarily need to manually touch every course if you’re using API-driven admin processes). |
| Do all of the people selected need to approve though, or can 1 of the group approve? | When multiple observers/approvers are assigned, all of them can review and contribute, but the workflow does not require everyone to complete the action. Only one observer submits the checklist for approval, and only one approver completes the final approval action. |
| Also, is there any plan to modernize the certificate editor tool? | We recognize the certificate editor would benefit from modernization. However, certificates are not on the near-term roadmap because they are closely tied to the broader New Certifications initiative. Improvements are planned as a follow-up phase once the new certification foundation is in place. |
| Are there plans on the roadmap to allow those who use the Creator Editor to copy entire Lessons (rather than copy-and-paste each individual text box and image on a lesson page to a new lesson page)? | Yes. Additional duplication and template capabilities are planned for Q2. Customers are encouraged to join the Creator PDG in the Community to share requirements and feedback. |
| Can you clarify if all of those people have to approve the checklist or is it multiple people who can approve it? To clarify, is the action of approving done multiple times or by who ever gets to it first? | Only one final approval is required. Multiple reviewers can contribute, but approval happens once. |
| Is it possible to assign a certificate for one branch to earn but not have users from a different branch earn one for completing the same course? | Yes. With Multiple Certificates per Course, you can issue different certificates from the same course based on branch (or group) criteria, so one branch can earn a certificate while another branch completing the same course does not (or earns a different one). |
| For the Checklists approval, if the item is available in multiple branches, but you want people to only see the ones from the people in their branches, is that possible? Example: I want everyone with this power user profile X to be able to approve this item, but only for the branches they have access to. The Checklist is tied to courses available in multiple branches | No. Branch-based filtering for checklist approvals is not supported today. This is recognized as an important governance and scalability requirement and may be explored in future enhancements. |
| Will we ever be able to duplicate certificate templates (and then swap out the backgrounds)? | Not currently. Certificate template duplication is expected to be addressed after the New Certifications foundational work will be complete. |
| Certificates are difficult to create. Do you have any advice on creating custom certificates with company logos? Will the built-in AI bot create one for us? | Certificates are not on the near-term roadmap due to dependency on the New Certifications initiative. AI does not currently generate certificates. |
| Could we also have multiple certificates for learning plans? | Not at this time. This is something that will be explored for the future. |
| Regarding certificates, can they be issues when any number of courses in an LP have been completed? For example, LP has 6 courses, certificate is issued when any 4 courses have been completed. | No. Certificate logic applies at the course level, not the Learning Plan level. A workaround is to mark the required number of courses as mandatory within the Learning Plan. |
| Is there any ability to link an observational checklist (added as training material) to a particular instructor of an ILT session? | This is not supported today. It is a strong suggestion and will be considered as enhancements to ILT sessions and instructor-specific evaluations are explored. |
| Will certifications have custom notifications, similar to courses and learning plans? One size does not fit all with our certifications. | Yes. As part of the New Certifications initiative, related notifications are being reviewed and improved. |
| Are we able to upload Certificates from outside sources onto students profiles? | Our plan is to address certificates as a follow-up phase, once the new certification model and foundations are in place, to ensure any enhancements are consistent with the future architecture while avoiding incremental changes that may not scale long term. |
| Do you have a release date for Certifications & retraining? | A beta is targeted for H1, with general availability planned for H2. |
| With the new enhancements to the certifications , will the notifications be updated as well so that you can have more than one certificaiton reminder? | Yes. Notification improvements, including reminders, are being reviewed as part of the New Certifications scope. |
| One big issue that has been haunting us is the UX related to manual language selection by users when accessing a course. Following the great feature of adding translated training materials within a single course, we are eagerly awaiting the possiblity to add course descriptions and such in another language as well…. | Yes. This is actively being worked on and will be made available in upcoming releases. |
| The the archiving option in LP's will there be more options for enrollment status? I would love them to match courses. We use suspend a lot of our compliance content and it's pain to go do course by course when I already built the LPs | Yes. Learning Plan enrollment archiving cascades to course enrollments, allowing the action to be managed once instead of course by course. |
| Is there a plan to include re-enroll option on a course? (e.g. auto-archive previous enrollment and push new enrollment) | On the admin side, this is already available. Extending this capability to learners is being considered, but there is no plan yet. |
| When archiving a learning plan are the courses within being archived as well? | Yes. |
| What is the "New Upload Flow"? | This first phase focuses on backend improvements for stability and scalability and introduces folder selection for content created via the Content Center Workspace. It sets the foundation for the next phase, which will include a new upload manager. |
| Has the ability for users to attend multiple sessions per course (without admin intervention) been added to the work list? | Not yet. This is on the roadmap for 2026, and work is already underway. |
| If the learner takes the same Coaching module are we charged twice? | Yes, the cost is not on the module itself, but really on the scenario experience for the learner. So if the learner repeats the same module, he will start a new scenario and will consume credits. The scenario is real-time generated and it’s a new experience each time. :) |
| We are interested in Duplicating ILT Courses and have used it in Sandbox. When will that move to Production environment? | This will be available on January 26, 2026. |
| Any planned upgrade to send notification to text rather than just email. | SMS notifications are not currently planned. Push notifications via the Go.Learn app are launching to support a more mobile-first experience. |
| If not already working on it, could another "attendance" option be available for ILT sessions so we can mark people who did not attend but keep the record of it? Something like an "Absent" mark that would then allow them to see other available sessions on the course (where their enrollment status would still be Enrolled or In Progress). Right now we have to unenroll them so they can attend another session and then we lose the enrollment record. | This is not supported today. ILT is an active investment area, and this feedback has been noted as part of ongoing improvements. |