I’m new to Docebo and trying to figure out how to do this:
We have annual required training that goes out to all of our employees. Does Docebo have the ability to create a recurring notification that will (for example) notify the manager or employee every day until the training is complete?
From what I can tell, on creating notifications, they can be scheduled to be send X number of days after enrollment if not completed, but then that is a one-time notification, correct?
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Hi
if you are using the “Active Until” date (due date) ion your courses, you can use the template called Course has expired. This template has options to send x hours, days or weeks before and after the due date. You can create multiples of this template with different schedules. Not great for your use case, but they work great and easy to copy.
Copy tip: when creating copies, use the HTML code option ( < > ). Click this option and you will see the HTML code. you can copy the entire code into your notification copy and them make any text updates you need.
If the goal is for learners to re-take the required training every year and it is not a “scheduled campaign,” then you may want to use the Certifications feature, which has its own notification that is automatically sent x days before the certification expires.
Thanks
Also, I’m not seeing where I can copy an existing notification.
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Thanks
Also, I’m not seeing where I can copy an existing notification.
you do not need to wait for the expire date...the options allow you to send how ever many hours, days or weeks BEFORE the due date (as well as after), your choice.
The “event” is the due date
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Copy the entire code, then paste it into your new (copy) template. All the formatting, language, fonts, etc. are copied instantly to the new template…
I find this saves me a lot of time especially when I only need to change a few words or small formatting changes. I also use this to have a consistent template across our organizations.and you dont need to be an HTML expert to do this.
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Are you sure you have the correct template?
it’s called Course has expired
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Yes that one works in the enrolment date, not the due date so it only counts forward.
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No they do not
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| Course has expired | Triggers when a course's end date is about to be or has already passed. |
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Hi
https://help.docebo.com/hc/en-us/articles/360020126779-Managing-the-Time-Options-for-Courses
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So, Validity Period is to set a period of time the course is available to anyone who an access it, regardless of the whet they start it, are in progress, etc.
Whereas the Days of Validity applies to users and sets a due date based on 1 of 2 conditions the admin can choose (the enrolment date, or the date they first launched the content).
Hope that helps to clarify.
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I am saying that I thought that ‘Course has expired’ event was related to the Validity period of the course, and not to the due date in DOV that I assumed OP was using. OP’s ask was for a reminder notification focused on due date.
I would think that OP (as I would myself), would not want a notification of course expiration to go out to all users enrolled, rather would just want reminders to go out only to those who not completed the course thereby needing the DOV field referenced in the ’Learner has yet to complete a course’ event.
Does that make sense?
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The Learner has yet to complete course only works from the enrolment date so not very effective when you want to set the dame due date for all users (that were not all enrolled at the same, etc); unless everyone gets the same amount of time to complete (e.g.: 30 days from enrolment) vs. a set due date (which happens quite a but with some compliance courses (e.g.: December 31, 2022)
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Took me a while to figure it out and its as only once I set one up and saw the options to send Before or After the event was that my tipoff that it must work based off the “Active Until” date on each user record.
I have the same requirement to send recurring notification until an employee passes a course/test. If I understand correctly, I need to configure all the notifications that I want to send. For eg. If I want to send 10 notifications, I need to configure and activate 10 notifications. That’s helpful in some cases but let’s say I want to send notifications every week to employees until they complete the course. There’s no strict deadline. In that case, It’d be helpful to configure a single notification that sends every week until the employee completes the course. If the completion window is let’s say 3 months, it’s really not efficient to have 12 notifications and so on depending on the completion window.
Wait. I guess I found the option. The `Digest: Learner has yet to complete a course` event type has `Every` option.
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