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Hello everyone,

I’m working on a use case where we need to restrict learners from retrying a test once they reach the maximum number of attempts, unless an instructor manually approves it after a mandatory phone call with the learner.

🔧 The test is already configured with a maximum number of attempts in the test attempt settings. Once this limit is reached, the learner is blocked as expected.

 

The challenge is:

  • How can we ensure that the instructor is clearly informed when a learner reaches this point, so they can initiate contact and manually allow another attempt?
  • We considered using the notification “Learner passed or failed a test”, but unfortunately it triggers on both success and failure, making it too noisy and not specific enough for this case.

🎯 Ideal outcome:

  • The instructor is alerted only when a learner fails and uses up all attempts,

  • Or at least, there’s a clear way for the instructor to identify these fails easily (dashboard, report, etc.).

Has anyone set up something similar, or found a good workaround to manage instructor intervention at this point in the learner journey?

Thanks a lot for your insights!

Besides sending them reports, the notifications are your best option.

Question, if you limit the attempts and the user is locked out when they reach the limit, how are you unlocking them? are you archiving the enrolment or resetting the exam all together?

Had a look at Insights but do not see any filters on for the exam status.

Do you have a lot of exams set-up like this? Are you instructors able to just access the Reports tab on a course to check themselves? 

Thanks a lot for your reply,

It’s actually the instructor who will manually reset the test for the learner via the Reports tab in the course (they do this after having a mandatory phone conversation with the learner).

Right now, we only have a few tests configured this way, but it’s likely that this approach will become more common across our courses in the near future.

And yes, instructors do have access to the Reports tab, which helps — but we’re trying to make sure they clearly know when to check it, hence our challenge with notifications and visibility.

I understand. if your instructors are ok with a bit of spam emails, that might be your best option.

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