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I am aware of the changes that Docebo made to the Learn Email Sender Policy earlier this year, and that does not affect emails that we send out from the platform as the LMS Admins - we use email addresses that are part of our domain and those are registered in our Domain Management. 

However, we are finding issues with Power Users and Managers that would like to send out emails from the platform from either the Enrollment tab for the course or from the My Team page.  To clarify, these users are external to our company - they are our customers.  When they try to send an email, it pulls in their email address but then the users never get it.  I assume this has to do with their domain not being set up in Domain Management. 

How are you guys handling this for Power Users and Managers that are external users of your LMS Platform?  Is this just not going to work now, unless we were to add in those customer domains in our domain management on the platform?

I just add their domains and let them know  they can install the SPF & DKIM records on their end if they. I found that just adding the domain (even if not fully installed), will allow the emails to flow out of Docebo. If they did not receive them, that’s when we press them to have them install the proper SPF & DKIM on their end.

Thanks, ​@lrnlab.  I was hesitant to offer adding a customer’s domain because we have hundreds of customer facilities - I wasn’t sure if that was a can I wanted to open.  But we might just consider adding the domains for the sites that are requesting this ability and/or reporting issues with sending and receiving emails from the platform.

Agree it’s a fine line when it comes to the site security...I have only done this with the sub domains; not for random external email domains so I can understand why you might be hesitant.

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