Hi All
I’m hoping that you guys might have a suggestion to a problem we’re experiencing!
We have a mix of customer and staff taking training. Some customers go back into certain courses and retake training courses annually as part of their own internal training procedures.
When users are going in and retaking courses, I assumed that their certificates and records would be overwritten with the new completion dates and scores but Docebo is still only keeping a record of the first time that they took the course.
I got the suggestion to set the courses up as certification/retraining but I’m reluctant to do this partially because we have a lot of courses that would need to be re-set up that way but mainly because from our users perspective, it isn't intuitive for them to navigate to the ‘retraining’ tab to renew - many have very little IT capabilities and don’t have a good grasp of the English language so we have got them used to taking courses by the catalogue which we’ve done in a visual way.
Any suggestions on how we can have Docebo overwrite training scores and dates on retaking the course? Is this just a drawback to Docebo or do we perhaps have a problem with our set up?
Thanks