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Question

What is the best way to update certification records?

  • September 16, 2025
  • 2 replies
  • 52 views
estarks8
Helper I
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Hello! 

I’m trying to update certification records in our system. Here’s the scenario:

  1. We currently have 1 certification (DOT General Awareness).
  2. We need to split the records into 2 (DOT General Awareness; DOT Function Specific) 

What I’ve already done: 

  1. Audited the system to pull a report of existing certified Team Members. 
  2. Split the report into 2 (to separate out the two records). 
  3. I uploaded the new certification record and awarded the Function Specific certification. 

My Question: 

What is the best way to remove the users who have DOT General Awareness, without removing the course completion (the lessons are from the CR as those are pre-reqs for the new certification)?

My thought is that I need to create a new course for the DOT General Awareness (as anyone in the existing course is being assigned that certification), then I would upload the files and add the certification to the new course and remove it from the old course, but I wanted some insights from other experts before I do it in case my logic has a major flaw in it.

 

2 replies

lrnlab
Hero III
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  • lrnlab
  • Hero III
  • September 16, 2025

tough to comment on assigning the new certifications but I can tell you that removing a course from a certification that has already been awarded does not remove the certification itself. Docebo is really good at pushing things out but doesn't always remove when an association is unlinked. I have a similar certification and sometimes users are awarded in error. When I remove the course completion, the certification also needs to be manually unassigned. I would suggest you create a test scenario to make sure it works the way you intend it to and it should show what steps you may need to complete manually (or using APIs).

Davefox
Davefox
Helper III
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  • Davefox
  • Helper III
  • September 17, 2025

​@lrnlab hit the big points. Remember that certifications can be assigned and removed irrespective of a course completion. Also if you have a course tied to a certification, I am 98% sure that it is only granted at completion. 

So you could try

  1. unlinking the certification from the course
  2. Manuyally removing the certification from the users
  3. relinking the certification to the course. 

At that point they would still be complete in the course, but not certified until they either retake the course or take whatever the new requirements are. 

Again test this first. 

 

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