Best Answer

Disabling Waitlists in Course Management

  • 30 March 2022
  • 6 replies
  • 151 views
Donald.Watson
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Summary of issue: We offer external Instructor led training courses. Within these courses we chose to allow waitlists via (course management > advanced options > Catalog Options > Enable Waiting Lists). Because we allow the purchase of our courses via Catalogs automatic waitlist management is not possible due to Docebo’s system limitations.

After going live in December, we have continued to experience ongoing issues for our clients when they waitlist themselves they continue to see courses listed but do not have the Join option as detailed in a previous post which seems to be an experience others have had to deal with as well.

We have reached a point in our process where we believe the best step to take would be to disable waitlists in Course Management entirely as it continues to garner negative reactions from our clients and internal support teams.

Has anyone else gone through this process? any idea of the downstream effects of disabling the option when users are still waitlisted? We are going to begin testing in our Sandbox after a copy-down to ensure this won’t further impact our customers but would love the communities thoughts or experiences in completing this process.

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Best answer by lrnlab 31 March 2022, 15:42

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Donald Watson

6 replies

lrnlab
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Hi @Donald.Watson agree that there is no direct on-screen way to see whether a user is on a waitlist...a bit of a gap here...have you or are you using the notifications? There are 2 that could be useful for this situation:

  1. User waiting to be approved in ILT session
  2. user approved into ILT session
  3. and perhaps, User enrolled in ILT session (to confirm they have been properly enrolled)

a change may be coming though...have a look at this post:

 

lrnlab
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Here's another post that is quite interesting...see the CSS code reply

I’m gong to try it as well...

lrnlab
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Works great! and if you are comfortable with some basic. CSS editing, you can configure it quite easily to change the b/g colour, font size, etc.

Donald.Watson
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Userlevel 2

Works great! and if you are comfortable with some basic. CSS editing, you can configure it quite easily to change the b/g colour, font size, etc.

Absolutely we recently implemented that same CSS code and while that works as a stop gap, what we’re finding is the client experience is not benefited in anyway from the Waitlist being active. Without the automation waitlist being available (due to the fact that we use e-Commerce and sell courses via Catalogs) we have hundreds of courses, across nearly twenty products trying to manually manage waitlists isn’t feasible for us at this time.

We originally intended to use them as a way in which to view interest in a particular time/day. So that our scheduling team could review what sessions were seeing the most interest and adjust accordingly. But the downstream effect of the user experience when they not only don’t understand they are waitlisted for a course but also have additional difficulty in choosing another session via the change session option.

Donald Watson
lrnlab
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Userlevel 7
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@Donald.Watson so you might be interested to know that coming in 2022 are some additional ILT features currently called, Session Reservations and Session Interest...perhaps once of these will help with your current situation.

Bfarkas
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Userlevel 7
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@Donald.Watson so you might be interested to know that coming in 2022 are some additional ILT features currently called, Session Reservations and Session Interest...perhaps once of these will help with your current situation.

I can’t wait for these, currently doing quite the not great hack to approximate something even close to this.

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