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Question

How have you handled a spring cleaning of users?

  • February 10, 2026
  • 1 reply
  • 10 views
LeslieKelley
Contributor I

Would anyone be willing to share their housekeeping best practice to clean out users? We provide mostly technical training for our dealers. Each dealer has a branch, and each branch has at least one power user who theoretically keeps up with the branch. Except that most of them don’t, so we have users who have moved on to other opportunities that are still in the platform. My manager has asked me to do a little spring cleaning with our instance of Docebo because he sees so many users who likely need to be deactivated. He is suggesting I create a course for Power Users as a means to facilitate this housekeeping where I ask them to evaluate their team and check a box to confirm that they have checked all their people. In that way, we would know who has completed a user review and who hasn’t. He also suggested we ask the community for ideas. Has anyone carried out some similar housekeeping and could offer a suggestion of how you handled user housekeeping? 

1 reply

sjennings78
Guide III
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  • sjennings78
  • Guide III
  • February 10, 2026

I’d love to hear how others are doing this as well.  I am able to manage our internal users (employees) with a connection to our HRIS, but for our external users (clients) we have the same scenario - each site branch has at least one Power User that is supposed to keep their user list maintained but most do not.  Some sites are good about deactivating users but most are not. 

My first thought was to start with a list of user accounts that were created 2+ years ago but have never logged in and delete those.  For that I could use a combination of reports, Excel, and APIs (or possibly Docebo Connect, since we have that).

Then maybe get a list of accounts that have not logged in for at least a year (maybe 18 months to be safe, for those that only do annual courses) - but we’d only deactivate those accounts, not delete them, to maintain historical records.

 

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