Hi everyone 👋
I’d love to learn how others are managing last-minute learner cancellations for instructor-led workshops in Docebo.
We’re currently facing a challenge where learners often unenroll very close to the session start date. This creates additional costs and operational overhead for our team, and it’s also extremely difficult to track consistently, which makes it harder to manage the issue and improve the process over time.
I’d be really interested to hear:
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Do you have a cancellation policy in place for ILT sessions?
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How are you enforcing this policy within Docebo?
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Are you using any specific settings, automations, reports, or workflows to track late cancellations or no-shows?
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Have you found any approaches that successfully reduce last-minute unenrollments?
Any examples, lessons learned, or Docebo configurations you’re willing to share would be greatly appreciated.
Thanks in advance!
