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Notifications: ILT Event starting VS. ILT Session starting

  • February 11, 2025
  • 4 replies
  • 133 views

kbrink1
Influencer II
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Hi everyone, 

Currently my organization uses the ILT event starting notification set to trigger “2 hours AFTER the event starts” to send out our training evaluation which is a Microsoft form. 

The issue we are having is for cohort style classes with multiple events in one session, a notification goes out for each event which tends to be too redundant. It appears that the ILT session starting notification is also triggered by “event” so I was wondering what is the difference between the two?

Can anyone else think of a solution to what I am trying to solve here? I’d like to see one notification going out at the last event of a session. 

Best answer by lrnlab

The Session email should only send 1 email

https://help.docebo.com/hc/en-us/articles/4429113070226-Notification-events-and-conditions#Course.IltSessionStarting

it says the Event version will send an email for each event in the session while the session template will only send 1 to notify of the start of the session 

4 replies

lrnlab
Hero III
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  • Hero III
  • Answer
  • February 12, 2025

The Session email should only send 1 email

https://help.docebo.com/hc/en-us/articles/4429113070226-Notification-events-and-conditions#Course.IltSessionStarting

it says the Event version will send an email for each event in the session while the session template will only send 1 to notify of the start of the session 


kbrink1
Influencer II
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  • Author
  • Influencer II
  • February 12, 2025

Thank you ​@lrnlab. When setting up the session notification it uses the word event in the schedule trigger which makes it seem like it sends after the events within the session. 

 


lrnlab
Hero III
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  • Hero III
  • February 12, 2025

Oh I see...the word “event” here refers to the when the action occurs; in this case, the session start time (which coincides with the first event in the session). Does that help?


kbrink1
Influencer II
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  • Author
  • Influencer II
  • February 12, 2025

@lrnlab very helpful! Thank you!