Planned Improvements for Usage Dashboard

This is a great first step! We also need Course Name as a field. The course_id is riddled with blanks when the accessed course in question is Docebo free content, and I’ve been informed that those don’t have IDs to avoid collision with customer created IDs. This leave a major gap in our ability to prove that those users accessed a course at all without massive manual lift. Unless the improved Event Type will cover this? 

I take extreme issue with the demonstrably false claim that docebo’s terms ever specifically included ILT activity in what constitutes an active user. That said, I’d rather focus on improving the product.

1. No opinion
2. That would be great! One of the most important series of fields would be 1st MAU triggering access, 2nd MAU triggering access, 3rd, etc. The reason for this is some customers might bill based on the old definition of MAU that was recently replaced without consent. Namely, customers need a way to track the users that would be considered active under the previous definition, as well as under the new one. 

1. What features and navigation elements are most important to you when considering a “Table view” of active users in the Usage Dashboard? I think this is already new functionality, but being able to separate MAU by domain within the table view would be most helpful. It would also be nice to see some additional metrics, such as MOM and YOY for each domain. I could also see value in being able to filter by ILT vs. eLearning MAU usage as well as active and inactive users.
2. Would you be interested in a dedicated report in Docebo Learn for user login behavior? If so, what would you like to see in this report? Yes!! We currently have a manual process of downloading the report every day and uploading it into our data warehouse. It would save time for us to be able to setup a scheduled report. We’d like to be able to filter by domain, active users, and course type.
3.  @kaitlinke is there anything else you’d like to see?

Hi @fabio.pirovano - thanks for your work and response on this. Re-adding Branch path column is especially welcome. 

Before Questions response, please clarify some of the stated improvements:

• ‘Fix confusion related to User Column by creating three distinct columns’ - seeing 4 bullets here, do you mean Docebo will revert and split the current ‘user_id’ column out into 3 separate fields as before? (username, first name, last name)
• Datetime column - changing the title is one thing, the data remains an unreadable string, will Docebo be tidying this up to just show date or display date and time legibly? (as with the ‘first access’ , ‘last login’ fields of previous MAU report). This was strongly called for among the Docebo Community. 
  
  1.  What features and navigation elements are most important to you when considering a “Table view” of active users in the Usage Dashboard?
  # MAUS per sub-Branch , ILT vs eLearning filter, filtering by user additional fields, filtering by content category.
  2.  Would you be interested in a dedicated report in Docebo Learn for user login behavior? If so, what would you like to see in this report?
  First and Last access data points should be standard, clear metrics included within the Usage dashboard csv report. Beyond this, more granular user login behaviour folded into a dedicated report would be welcome, including user branch path, course names accessed, total time spent, time spent per course, user additional fields filter. 
  
  Moving forward, keen for further info on the ‘mid-term’ updates timeframes. 
  
   

This is good news! Thank you for taking the feedback and taking action. 

1. Currently, it looks like the only way to get detailed data is by billing dates with Docebo. That isn’t helpful for the data we’re interested for our business. We need more flexibility on the custom range range that we’re pulling, which is usually the first day of the month through the final day, but that doesn’t look like it’s consistent with Docebo’s billing dates. 

2. I don’t think a dedicated report is necessary, as templated reports rarely have all of the information we’re looking for to answer a question. Have a field available to us to build our own report is more valuable because we can use it to answer different questions based on our needs. First login and most recent log in are examples of helpful info to have in new report. 

1. What features and navigation elements are most important to you when considering a “Table view” of active users in the Usage Dashboard?
   The most important elements to us would be username (e-mail), first access and last access (if possible). Additionally, it would be great to be able to report on all additional fields, doesn’t matter if it’s downloadable from the ‘Usage Dashboard’ or a separate, dedicated active users report.
   
   2.  With the current way of reporting, it is impossible for learning admins to understand monthly department/subdepartment/level (or other additional field level) active learning per month from a single report. I don’t understand why this doesn’t exist on Docebo. In order to do so, I need to download the active users report and match it (vlookup or other) against a full user report to know the % of active learners per department or any additional field I want to use.
   
   The advice that I was given was to check number of active users (top of the platform) vs users-courses (last access column) report. So I do this every month. Needless to say, the data never matches - I always have more active users in the dashboard than ‘last access’ users in the users-courses report, therefore our metrics are inaccurate. 
   
   It would be great that in addition to fixing this dashboard, you introduce a new report, where we’re able to add any of the additional fields we’ve defined in the platform and know exactly what content was learned that month - everything that is a standard to add in other reports.

thank you for listening to our needs on this one. It was a huge curveball to our processing of information and is taking me a much longer time than it should to get what I need to report out (and well, still is until the data is better). :-)

1. What features and navigation elements are most important to you when considering a “Table view” of active users in the Usage Dashboard?
   • One click export
   • Would be nice to have the ability to schedule this data as a report to send out regularly 
   • Filter by columns for quicker analysis
   • Be able to choose, on the screen, what data/columns to view
2. Would you be interested in a dedicated report in Docebo Learn for user login behavior? If so, what would you like to see in this report?
   • Yes, please. Other than doing what another user posted above (running reports daily and adding to a data warehouse (which we do not do)), there is not real understanding of how many times users log in to the system - just the last time. This would be helpful to understand who logs in but does NOT take a course - would help us figure out potentially why they just log in. Potential outreach opportunity to figure out why.
   • As far as what to see, the more data about logins the better. How long per session, how many clicks, what did they click on. If someone doesn’t need that data, they can ignore it. But for us, understanding the users behaviors can help us make things better for the user.

And dare I say it, I am not sure how you missed the mark so much on a release like this. I understand it was legacy code to begin with and needed updating, but an outreach to users before this change might have saved you and us (the users) a lot of frustration. Now, if you did do an outreach, I missed it and I apologize for not jumping on that one.

This usage data is a huge thing for us (and many others as well). I am happy you are responding to our needs...but it could have been avoided (I think).  Always here to help - all of us are from what I can tell. And listen, I get it...if you ask 10 people for an answer, you will get more than you asked for, but you should still ask.  :-)  Kindest regards, Jeanette

• First access, Last Access columns need to be re-introduced. 
• A Number of Login Attempts field would be useful.  Last Access will tell us when they last logged in, but not how many times.
• De-anonymised CSV file should be available without requesting email access.  
• There is no useful information in the anonymised CSV report, outside of the total number of active users (which is available on the first page).
• Change the Chart / Table view, so Table is the default setting. 
• Alternatively, change the page view, so Chart / Table view displays on this page, with drop-down field views for Learn / Extended Enterprise etc

• The number of login attempts for each user in a month 
• Number of active user logins per month per branch

1. What features and navigation elements are most important to you when considering a “Table view” of active users in the Usage Dashboard?
   
   As outlined above, the current table view functionality we see across Docebo is highly desired.  Displayed rows, editing and sorting columns, filtering based on a variety of formats such as branches, groups, or domains, and downloading this content are all very desirable.  Being able to schedule an e-mail as well, but that may be addressed in question #2.

2. Would you be interested in a dedicated report in Docebo Learn for user login behavior? If so, what would you like to see in this report?
   
   We would be very interested in a dedicated report in Docebo Learn looking at User Login behaviour.  In addition to all the standard user information (name, username, branch, etc.) and standard report functionality (scheduling emails, downloading, filtering, etc.) we would love to see:

• Frequency of login (I think @JeanetteMcVeigh summed this up nicely).
• Date/Time.
• Session length, average session length.
• Actions while logged in (browsing, enrollment, taking a course, completion, etc.).
• Mode of login (e.g. SSO or manual credentials).
• Data availability in Custom Reports.

When is mid-term? Cannot wait for these fixes!

It’s now nearly end of September. Can we have some updates on the timing?

@fabio.pirovano - echoing @Maz above here, awaiting further info as pledged on the mid-term updates - are these coming to fruition? 

Any news on this topic?  It seems there has been silence for several months, and it’s still ridiculously cumbersome to get a list of MAUs.  Dozens of clicks, entering email addresses, waiting for emails to come, opening spreadsheet, etc.  Is a solution near?