Skip to main content

Web Conferencing Tools (Webex and MS Teams)

  • April 5, 2023
  • 5 replies
  • 165 views
steveninfinger
Helper III
Forum|alt.badge.img+8

Hey Starship, I’m looking for others in our community that are using Webex and/or Microsoft Teams as your web conferencing tool. We have been using Webex Training Center as our tool for all of our VILTs. My LMS Admin manages the Webex accounts, the password, and the integration with Docebo Learn.  At the end of 2023, Cisco is changing their admin portal and that will come with changes to SSO requirements, therefore forcing us to find a new solution. My CSM has said that Docebo won’t be looking to make any changes until after Webex makes there’s and that’s a little to late for us as when the tool stops working our training business will literally shut down.

Our company uses MS Teams for internal comms and it’s open for other departments to use outside the company. We have found it isn’t 100% the experience we want with our customer-facing training that my department does, but as they make improvements we may be able to make due. We find the downside here is allowing the instructors (temporary?) Super Admin access to sync their accounts. I’m not a fan of that hopefully short term access, and feel like there’s room for an idea within Docebo to provide a better (read: secure) integration. We can turn on SA access for a very defined amount of time and turn it back off. I just don’t love it. 

 

My questions for this group:

  • Is anyone else using Webex Training Center and impacted by the SSO changes?
  • Is anyone use Teams as your tool for external training and how did you manage the integration? 
Steven Infinger

5 replies

S
Helper III
Forum|alt.badge.img+4
  • Swatson
  • Helper III
  • April 5, 2023

For our ILT training, we were using Webex, but we have switched to Zoom. Apparently it was a cost issue from our IT department. But Zoom has been a great tool for all our ILT training. We also have Microsoft Teams, but we only use it with internal employees. Sorry this might not help much!

steveninfinger
designessa
Novice III
Forum|alt.badge.img
  • designessa
  • Novice III
  • April 5, 2023

We use WebEx webinars but have considered testing other options, like Teams.  We were using WebEx Events until just recently.  I don’t have any great suggestions to add yet but I am interested in brainstorming to find an option that is easy on our admins and super easy for our students.  

Vanessa

steveninfinger
Annarose.Peterson
Hero III
Forum|alt.badge.img+7

We were in the exact same boat as you last April.  Our org went to federated SSO with Webex and found we could no longer user our existing integratd accounts. Our solution to this was to create a separate webex org that was not on SSO so that we can have our generic accounts with Webex and integrate Docebo with those accounts.

We did investigate using the Teams connector but it absolute did NOT work for our use case.  We have a large number of instructors, and we have the occasional external instructor who is not on Teams. We also don’t have access to the admin console, so it would be a lot of back and forth between our IT, instructors, admin permissions… it was not worth that effort.

Something we are looking at though is using the Custom tool option for the training that uses teams.  We would ask the instructor to create the meeting and we can populate it into the events when we create the sessions.  The UI is all the same for the end users, and the instructor can provide training in a tool they are more familiar with (since we use Teams exclusively for meetings anyway). 

Annarose Peterson (She/Her)
designessa
steveninfinger
Helper III
Forum|alt.badge.img+8

@Annarose.Peterson, I remember using the custom tool for webex when we were testing during implementation. I haven’t thought of that as an option for this work. Do you instructors already create their own events/schedule or is that done by another role?

Steven Infinger
Annarose.Peterson
Hero III
Forum|alt.badge.img+7

@Annarose.Peterson, I remember using the custom tool for webex when we were testing during implementation. I haven’t thought of that as an option for this work. Do you instructors already create their own events/schedule or is that done by another role?

Not at this time no.  But some instructors are asking to use their own teams because they like that video conferencing tool better than Webex.  So if it is the tool they would prefer, we would ask them to take the step to create their own meeting. 

We have not implemented this, we are just lightly testing to see if it is something we want to move forward with it.

Annarose Peterson (She/Her)
steveninfinger
Terms & ConditionsCookie settingsAccessibility statement